My O2
Get help and support from the community related to My O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8576 Views
  • 1 replies
  • 1 kudos

Resolved! O2 Network

I’ve woke up today and have no access to my 4G at all? Is anyone else on O2 like this?

Megs by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Made last device payment and now no data?

Made my last payment on my Device plan and my Tarrif shows I should have a 15GB allowance. However I've had no 4g available for a few days and none available in the My O2 app. Any ideas? Today is also my Upgrade date but upgrades don't seem to be ava...

No Data.png Tarrif.png

Data problem

My son has 4gb data a month as of Friday he had 2.56 GB left but then this morning got a text from o2 to say he has run out of data but phone has been off or he has been at home with WiFi so what is happening?

Wyer by Level 1: Joiner
  • 631 Views
  • 4 replies
  • 0 kudos

Resolved! Phone calls recorded?

Hello,Since the ‘snoopers charter’ came into play, does o2 now record phone calls?There’s potential that I could need a call recording of a call I made a few weeks ago.

LW687 by Level 1: Joiner
  • 1782 Views
  • 3 replies
  • 0 kudos

Resolved! Change phone details on my O2

Hi, I have an Iphone SE on a SIM only tarriff and when I sign in to my O2 it is still showing my old Iphone 7 details. I want to get the Visual Voicemail bolt on but it is not showing as available because it thinks I have my old 7. Any help would be ...

Marbles by Level 1: Joiner
  • 1205 Views
  • 8 replies
  • 0 kudos

Resolved! o2 notification about network

is anyone else getting notifications when making and getting calls and sometimes not saying "my o2 is measuring network performance" Was only happening during calls but ive just had it when not making or receiving a call Anyone know what it means?

cath1971 by Level 1: Joiner
  • 4141 Views
  • 8 replies
  • 0 kudos

Money taken out

I refunded my phone within the 14 day cooling period and received the upfront cost of the phone back. However, the airtime cost has been taken from my account and I assume the device cost will be soon too as this would be the first bill. But i return...

oklive by Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 down?

Hello,Is ‘my o2’ down for anyone else?Says ‘we’re really busy, please come back later’

LW687 by Level 1: Joiner
  • 816 Views
  • 3 replies
  • 0 kudos