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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change payment day

Hi. I have tried to contact 02 but have no luck at all. I need assistant who could help me to change my bill payment date

Resolved! My phone

Hi I can’t call to anyone please let me know why?

Resolved! New customer can’t contact anyone can’t get number across

Does anyone work for this company? Just joined regretting it already just automated messages and I need to port my number across. Automated service has rejected it twice hopeless

Wifi Calling

Hi I'm trying to activate Wifi/4G calling on my iphone. I see the direction to log into My O2 and then go to Device Details. I cant find 'Device Details'. Can anyone help please? Many thanks Jon.

How to claim galaxy air buds

how do I claim my free galaxy airbuds

Cant make calls on new phone

Please can you tell me why I cant make calls on my new phone as I have swapped my sim card

Gifting data

Trying to gift data to my daughter who also has O2 refresh.

Resolved! Wi-Fi Calling

I have an iPhone 7, on the £20 Big Data Bundle. I only recently was made aware of Wi-Fi calling, as my signal hasnt been great in the building where I live. When entering Settings>Phone, there is no option to add Wi-Fi calling whatsoever. I have upda...

Free air pods

I ordered the Samsung s20 yesterday it said there would be free air pods if ordered before the 4th August these haven't arrived with my order.

my phone has been disabled due to me not knowing my 6 pin unlock

i have been blocked out my phone due to me not knowing my 6 digit number to open the phone up

O2

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