16-05-2018 11:57 - edited 18-01-2021 15:42
16-05-2018 11:57 - edited 18-01-2021 15:42
Hey everyone,
Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction.
We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread!
We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here.
We look forward to hearing your stories!
@Martin-O2, @LukasB and @TheresaV
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
19-06-2019 14:01 - edited 19-08-2019 15:35
19-06-2019 14:01 - edited 19-08-2019 15:35
Thanks to Marcus, from the Business team, for all his efforts to make sure @Glory1 had the best and most suitable deal!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 24-06-2019 09:25
on 24-06-2019 09:25
Well done Olivia at the O2 Shop in Hempstead Valley for helping @Syreeta with their upgrade
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
09-07-2019 08:46 - edited 19-08-2019 15:35
09-07-2019 08:46 - edited 19-08-2019 15:35
Shoutout to Andrew Sowinski from Customer Service, and Robert Wood at the Leicester store!
Thanks for sharing this with us @JJ1
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 23-07-2019 08:38
on 23-07-2019 08:38
Thank you @Claret for letting us know how helpful, friendly and professional Customer Service agent Jonathan was
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
02-08-2019 09:41 - edited 20-08-2019 10:46
02-08-2019 09:41 - edited 20-08-2019 10:46
Some great customer service from Calvin in retentions! Thanks for the feedback @John53.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 22-08-2019 08:30
on 22-08-2019 08:30
Shoutout to agent Shamima for her wonderful work! Thanks @Gaby for sharing this with us
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 29-08-2019 08:52
on 29-08-2019 08:52
Some wonderful work from the whole team at the O2 Shop in Ealing, and especially from staff members Josh and Prince! Thanks for sharing this us, @Sharon57
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 11-09-2019 15:19
on 11-09-2019 15:19
Stephen in the Worcester O2 shop got a shout-out for excellent service in August! Thanks for sharing this with us @mattgriffin165 !
on 18-09-2019 11:10
on 18-09-2019 11:10
Wonderful work Teresa in the CS team, well done! Thanks for sharing this with us, @Derek_Barry
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
on 20-09-2019 08:19
on 20-09-2019 08:19
Well done to the staff in the O2 store in Moorgate for the excellent help they provided to @Quark999 with their new eSIM!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?