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Another Superb Business CS Advisor

I spoke to Marcus in Business Customer Services as I was thinking of increasing my mobile broadband which had been 20gb for quite some time. I explained I was thinking of a 10gb increase depending on cost.

 

Marcus put me on hold to check what offers were available. Long story short, I now have 50gb of mobile broadband data for £2.33 less per month then I'm already paying. So 30gb more for over £2 less.

 

Marcus also explained to me about the spend cap. The fact that once I reach 50gb broadband data and 100gb mobile data, my data will just stop; so no going over my limit and no additional charges. He did say that it also meant no ringing premium numbers, I don't and not being able to add an emoji to a text message; I use Whatsapp not SMS. So thanks to his explanation I have spend caps on both my mobile broadband and mobile data, 50gb and 100gb respectively.

Now I'm unlikely to use 150gb of data BUT my rule I'd rather have it and not need it as opposed to needing it and not have it. And, especially if my bill is also going to reduce rather than increase. What's not to like Smiley Very Happy

 

@EmilieT or @Marjo could you kindly feed back to Marcus's manager in Business CS to say how pleased I was with his help, advice and taking the trouble to check what offers were available. He was extremely helpful, very professional and what a good CS advisor should be. This is why I continue as a business customer, the service is always excellent!

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 21: Regular
Posts: 2,452
Registered: ‎03-08-2018

Re: Another Superb Business CS Advisor

Brilliant and perfect posting here @Glory1 for community to read so nice to know !
happiness 🥰


Posts: 67,949
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Registered: ‎14-01-2013

Re: Another Superb Business CS Advisor

@Glory1 

What a great experience from Business. Well done Marcus. You must be a happy bunny! Bouncy

*The Game Is On*


Community Manager
Posts: 4,218
Registered: ‎18-04-2018

Re: Another Superb Business CS Advisor

Such lovely comments @Glory1, I love reading these pieces of feedback so thanks a lot for sharing it with us! I'll happily make sure it gets to Marcus Smiley Happy

 

I've also just replied to your PM, as I'll need a couple more details to be able to pass it on thumbsup

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Posts: 10,118
Topics: 82
Kudos: 1,105
Blog Posts: 2
Solutions: 118
Registered: ‎22-08-2016

Re: Another Superb Business CS Advisor


@Cleoriff wrote:

@Glory1 

What a great experience from Business. Well done Marcus. You must be a happy bunny! Bouncy


Happy, @Cleoriff I'm over the moon. It's not often you can increase data and your bill reduces. I nearly dropped my phone when he gave me quotes for 30gb and 50gb. I always seem to ring at the right time, when they have good offers on. I don't know how I do it; maybe I'm psychic joyLOL

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 67,949
Topics: 663
Registered: ‎14-01-2013

Re: Another Superb Business CS Advisor

Or a witch @Glory1 ? LOL Fantastic

*The Game Is On*


Level 40: Notorious
Posts: 3,402
Registered: ‎26-03-2014

Re: Another Superb Business CS Advisor

With numbers like that I think I need to move over to business @Glory1.
Well done Marcus!
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
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Posts: 10,118
Topics: 82
Kudos: 1,105
Blog Posts: 2
Solutions: 118
Registered: ‎22-08-2016

Re: Another Superb Business CS Advisor


@Cleoriff wrote:

Or a witch @Glory1 ? LOL Fantastic


Ah, now I do know where you're coming from @Cleoriff and you are so on point LOLHero

 

Right, I'll just fetch my broomstick and off I'll go Happy Dance

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Community Manager
Posts: 5,335
Registered: ‎23-07-2014

Re: Another Superb Business CS Advisor

Excellent! Cheers for sharing your positive experience again with the community @Glory1 . Smiley Happy

 

Fantastic

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets avaialble on Prioirty!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
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