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O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Community Manager
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Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

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Message 1 of 86
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Martin-O2
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Some great feedback from @richardwt about the guys over at the Newton Abbot O2 Store!

 

Screen Shot 2019-08-20 at 09.48.34.png

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Message 2 of 86
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Martin-O2
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@yarders left some kind words about customer services! 

 

Screen Shot 2019-08-20 at 09.49.29.png

COVID-19 support - Help and support from O2 during the lockdown
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Message 3 of 86
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Martin-O2
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Go Cape Town!! Thanks @darrengf and @Melbox1

 

Screen Shot 2019-08-20 at 09.50.47.png

 

Screen Shot 2019-08-20 at 09.51.10.png

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
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Message 4 of 86
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Martin-O2
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Great job Taz in the Bullring O2 Store! Thanks for the feedback @MiniQuinny

 

Screen Shot 2019-08-20 at 09.56.01.png

COVID-19 support - Help and support from O2 during the lockdown
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Message 5 of 86
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Martin-O2
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A shout out for Live Chat! Thanks for sharing @liggerz87

 

Screen Shot 2019-08-20 at 09.57.41.png

COVID-19 support - Help and support from O2 during the lockdown
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Message 6 of 86
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EmilieT
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Thanks @Glory1 for sharing some lovely feedback for the Business Customer Service team!

 

Screenshot of positive feedback post

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Message 7 of 86
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EmilieT
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Some really nice words from @Stevemakk for Deborah in the Business Customer Service team!

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


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Message 8 of 86
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Marjo
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Awesome work by Jamaine from the customer services team! Thanks for the feedback  @Danniella!

 

Positive feedback by Danniella

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Message 9 of 86
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EmilieT
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@Ellyan shared some great feedback for the Pay as you go team with us smile

 

Screenshot of positive feedback post

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 10 of 86
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