General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

iPhone 11 Pro Max display

Is there much of a difference between the oled display on the new iPhone 11 Pro Max and the Samsung s10 plus? I find the Samsung s10 plus screen really bad on my eyes, I get headaches even if brightness is lower at times. My daughters swears iPhone s...

WiFi calling disappointing

I find it very disappointing that after all the promise of WiFi calling soon too be available on the Huawei p30, it's still not here.However, it's available on sky mobile if you have a Huawei p30 and they piggy back O2!

Third party

I have found a great offer on buymobiles.net seems too good to be true is it a legit site if I order or a scam ?

Very helpful o2 employee

I spoke to a person called Bongi in your customer service department. Absolutely outstanding customer service. I couldn’t thank them enough. So polite and we had a good laugh. There’s not a lot of people who would take the time to give positive feedb...

Delivery

I am amazed by the outstanding service I have just received. I ordered an item for a Christmas gift for my granddaughter at 16.40 yesterday. It arrived at 09.30 this morning! Thank you O2. I won't miss the Christmas delivery now and my granddaughter ...

Phone Fraud - The New Normal

Never been motivated enough to enage with any communities but my experience with iFitness and O2 has woken me up to how destructive behaviours become normal. I mentioned in other posts how I discovered iFitness via O2, had over time charged £96 for a...

Apple Mac Pro 2019

So with intrepidation I decided to look at the new implentation of the Mac Pro which is forthcoming. Watched the video with Jonny to get the marketting point of view. So what has Apple created? It depends on who you are. If you are power hungry conte...

4G signal issues

Over the past month, my 4G has been dropping straight to Edge in my area. It never used to do this but signal checker says everything is working fine. Is anyone else having trouble? Thanks.

Feature Request

I have multiple accounts with O2 and tracking which Direct Debits for which phone is a nightmare.Would it be good if there was a reference that at least had the last four digits of the phone number it was for?When I look at my statements, I can then ...

Live update o2 repair tracking

How long does it take to update information via o2 track/repair link the moment it’s been received at address (address printed on Jiffy bag) ? I had to send faulty iPhone by special delivery. Sent it Thursday last week (LW) evening and it was signed ...