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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3509 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12159 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12786 Views
  • 86 replies
  • 0 kudos

Re: o2 Chat

I like o2 chat and it usually works well for me, and quickly - but I am not appreciating the unprofessional personal questions and comments. "oh that is a lovely name" "oh and how is your day going so far"

Anonymous by Not applicable
  • 1456 Views
  • 2 replies
  • 0 kudos

OnePlus 10000mAh Power Bank Review

OnePlus 10k mAh Power Bank Review Well, it does what it says on the tin. It's a small black pack, kind of reminds me of a small book with its shape and size, that holds a massive battery. It's got a swade like texture, but doesn't feel cheap. Its rea...

Screenshot_20170129-104839_01.png IMG_20170211_194104~3.jpg Screenshot_20170211-195410~2.png IMG_20170211_194016.jpg
Curr946 by Level 26: Upbeat
  • 3333 Views
  • 16 replies
  • 2 kudos

Fed up

I'm so fed up with O2 now, I've been with them since April when I was mis sold a product and every issue has snowballed from there.I've been given incorrect information or only peices of information I've had put together myself.Everyone I soak to for...

Anonymous by Not applicable
  • 1160 Views
  • 3 replies
  • 0 kudos

Being overcharged??

I've been with o2 for over 4 years now and have been paying line rental only for over a year on 5gb plan paying over £25 a month. I have just tried to increase my data usage and been told the next tariff increase would be £40!!!! For another 3gb but ...

Anonymous by Not applicable
  • 1615 Views
  • 6 replies
  • 0 kudos

Resolved! WARNING - O2 and Airtime Solutions - Misrepresentation.

As a loyal customer of O2 for well over 10 years we were shocked at how little reciprocal loyalty our provider had for our continued contract.We tried to get in touch with the O2 retentions team who never returned our call.However we did get a call f...

Anonymous by Not applicable
  • 3556 Views
  • 36 replies
  • 0 kudos

Resolved! Stop update letter of default

I have cancelled and finishh my contract on time 02 can u stop sending letters that i have overdue bills to pay, where i have oo.oo to pay pls this is annoying

Anonymous by Not applicable
  • 1625 Views
  • 5 replies
  • 0 kudos

Cusomer service in Windsor

Hello all,I just wanted to share my poor experience at Windsor O2 shop on 27.01.17.I have come in to switch to O2 from another provider, therefore I was asked the necessay information as normal.What I found outrageous, that they refused to sign me up...

Anonymous by Not applicable
  • 1668 Views
  • 9 replies
  • 0 kudos

Resolved! O2 Open

I have just found out that my employer offers 'Mobile phone discounts and deals', one of which is "O2 Open" that enables members of staff who are O2 custmers to get 30% off "O2 Refresh Airtime Plans". For themselves and five other friends & family me...

PaulKing by Level 1: Joiner
  • 2052 Views
  • 5 replies
  • 0 kudos