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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

O2 WiFi email

Hi, I have had 2 emails from o2wifi@o2.com asking me to select a link to validate my email address. I have entered o2wifi@o2.com into 2 different email verification sites and it returns a bad or negative response.Does anyone know if it is genuine. It...

Fozzie by Level 1: Joiner
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Poor to no signal.

Hi. Just wondering if anyone has managed to get out of their contract for free due to a shockingly poor signal? I'm tired of the lies from o2 saying theres a mast down in my area and the engineers are dealing with it! So, the engineers have been at i...

Stuey by Level 1: Joiner
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  • 1 replies
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Signature, avatar and other profile customisation!

Hi everyone, how's your week been? I've seen some members here on the community, especially regular members, who have added their own avatar, signature, and even changed the profile card image that's displayed behind the avatar to make it their own. ...

Marjo by Former Staff
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  • 14 replies
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Some Good News from VMo2 with regards to Roaming

So VMo2 have committed to no roaming fees above the FUP changes to users who have over 25GB of Data on their Plan (and customers are still bound by the rules about length of roaming). Virgin Media O2 UK Commits to Retain Free EU Mobile Roaming - ISPr...

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madasaf1sh by Level 78: King of Kings
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Volt Activation

Wow,What a great welcome to O2. (not)I opened an O2 Mobile account on the 6th January 2022 as the double data Volt offer was better than my current Virgin Sim (which should have entitled me to Volt benefits anyway) having had a Virgin Media account f...

NigelY by Level 1: Joiner
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Data security

How likely is it that some kind of security breach has occurred? A recent SCAM call had information about me that I seriously consider to be from within O2 itself.SPECIFICALLY:-Name, address, D.O.B, email, bank sort code and account number. Also refe...

Ian128 by Level 1: Joiner
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  • 11 replies
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ios My Number is Wrong So Cannot iMessage/Facetime

I recently ported to O2 from Vodafone and have had a few issues but one is persistent - iMessage and Facetime includes only the temporary number O2 allocated to me which is shown in the ios Phone Settings "My Number". I have tried multiple times to c...

Macintosh by Level 1: Joiner
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Resolved! SHEFFIELD O2 STORE IS A JOKE!

Hi,Been calling the main store in Sheffield continually for 2 days with no answer.54/56 FARGATESHEFFIELDSOUTH YORKSHIRES1 2HE0114 272 8500I called an alternative store and they laughed and said they never answer the phone at that store.Great customer...

Anonymous by Not applicable
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  • 10 replies
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