General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Can't make a call GLASGOW

I cant seem to make a call even I can't call my voicemail anyone else have this problem

Fed up with loss of internet

I have been a customer for over 12 years and have seen a gradual decline in the quality of connection in London. The past year has been the worst. Most of the time you can’t get on the Internet in Covent Garden or Oxford Street areas. I have complain...

Third party

I have found a great offer on buymobiles.net seems too good to be true is it a legit site if I order or a scam ?

Very helpful o2 employee

I spoke to a person called Bongi in your customer service department. Absolutely outstanding customer service. I couldn’t thank them enough. So polite and we had a good laugh. There’s not a lot of people who would take the time to give positive feedb...

Phone Fraud - The New Normal

Never been motivated enough to enage with any communities but my experience with iFitness and O2 has woken me up to how destructive behaviours become normal. I mentioned in other posts how I discovered iFitness via O2, had over time charged £96 for a...

Apple Mac Pro 2019

So with intrepidation I decided to look at the new implentation of the Mac Pro which is forthcoming. Watched the video with Jonny to get the marketting point of view. So what has Apple created? It depends on who you are. If you are power hungry conte...

4G signal issues

Over the past month, my 4G has been dropping straight to Edge in my area. It never used to do this but signal checker says everything is working fine. Is anyone else having trouble? Thanks.

Feature Request

I have multiple accounts with O2 and tracking which Direct Debits for which phone is a nightmare.Would it be good if there was a reference that at least had the last four digits of the phone number it was for?When I look at my statements, I can then ...

Live update o2 repair tracking

How long does it take to update information via o2 track/repair link the moment it’s been received at address (address printed on Jiffy bag) ? I had to send faulty iPhone by special delivery. Sent it Thursday last week (LW) evening and it was signed ...

Text Message

I have been sent a text message asking for me to upgrade my bank details which clearly looks like it’s from 02 but it’s not?