This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

O2 Customer Service/Live Chat positive feedback archive!

Martin-O2
Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎16-05-2018 11:57 - edited ‎18-01-2021 15:42

‎16-05-2018 11:57 - edited ‎18-01-2021 15:42

Hey everyone, 

 

Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take the time to share positive feedback on their interaction. cool

 

We thought it would be great to keep all this positive feedback in one place! For regular members please continue to tag the Community team in any positive feedback posts so we can pass on the feedback and also highlight the feedback to this thread! 

 

We're keeping this thread read only for now so if you wish to leave feedback about customer services please start a new thread here. 

 

We look forward to hearing your stories!

 

@Martin-O2, @LukasB and @TheresaV  

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 1 of 118
52,973 Views
0 Kudos
Reply
117 REPLIES 117

EmilieT
Former Staff
In response to EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

‎11-03-2019 08:57 - edited ‎19-08-2019 15:32

‎11-03-2019 08:57 - edited ‎19-08-2019 15:32

A big shoutout to Charlie from @Prof_Zarkov smiley

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 51 of 118
4,493 Views
0 Kudos
Reply

Martin-O2
Former Staff
In response to EmilieT
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎14-03-2019 10:10 - edited ‎20-08-2019 10:35

‎14-03-2019 10:10 - edited ‎20-08-2019 10:35

Great job nehemiah and everyone at the O2 store in Brixton! Thanks for sharing @fati ! laughing

 

Screen Shot 2019-08-20 at 10.34.33.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 52 of 118
4,482 Views
0 Kudos
Reply

Martin-O2
Former Staff
In response to Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎15-03-2019 14:10 - edited ‎20-08-2019 10:36

‎15-03-2019 14:10 - edited ‎20-08-2019 10:36

Some brilliant feedback for Ursula at O2 customer services who helped @kirstyr1313  with some unauthorised charges! 

 

Screen Shot 2019-08-20 at 10.36.09.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 53 of 118
4,470 Views
0 Kudos
Reply

Martin-O2
Former Staff
In response to Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎27-03-2019 14:43 - edited ‎20-08-2019 10:38

‎27-03-2019 14:43 - edited ‎20-08-2019 10:38

Amazing work from the Yeovil quedam store team! Thanks for sharing @adamtemp64 ! 

 

Screen Shot 2019-08-20 at 10.37.14.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 54 of 118
4,447 Views
0 Kudos
Reply

EmilieT
Former Staff
In response to Martin-O2
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

‎05-04-2019 08:33 - edited ‎19-08-2019 15:33

‎05-04-2019 08:33 - edited ‎19-08-2019 15:33

Fantastic work from Will at customer service! Thanks @Erikas for sharing your lovely comments with us slight_smile

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 55 of 118
4,428 Views
0 Kudos
Reply

EmilieT
Former Staff
In response to EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

‎05-04-2019 08:38 - edited ‎19-08-2019 15:34

‎05-04-2019 08:38 - edited ‎19-08-2019 15:34

Shoutout to John And Tinika from the O2 shop in the Intu Derby shopping center for going the extra mile for @Happy  smiling

 

Screenshot of positive feedback post

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 56 of 118
4,426 Views
0 Kudos
Reply

Martin-O2
Former Staff
In response to EmilieT
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎28-05-2019 10:18 - edited ‎20-08-2019 10:39

‎28-05-2019 10:18 - edited ‎20-08-2019 10:39

Well done to the staff at the Birkenhead O2 store for providing @Karlsberg84  with some top notch customer service! 

 

Screen Shot 2019-08-20 at 10.38.47.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 57 of 118
4,360 Views
0 Kudos
Reply

Martin-O2
Former Staff
In response to Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎31-05-2019 09:51 - edited ‎20-08-2019 10:42

‎31-05-2019 09:51 - edited ‎20-08-2019 10:42

Some great feedback about the porting in process! Thanks for sharing @AztecUK ! 

 

Screen Shot 2019-08-20 at 10.39.58.png

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 58 of 118
4,346 Views
0 Kudos
Reply

Martin-O2
Former Staff
In response to Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎31-05-2019 09:57 - edited ‎20-08-2019 10:44

‎31-05-2019 09:57 - edited ‎20-08-2019 10:44

@jezza1234 had a great experience at his local O2 store when upgrading! Thanks for sharing. cool

 

Screen Shot 2019-08-20 at 10.43.06.png

 

 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 59 of 118
4,344 Views
0 Kudos
Reply

EmilieT
Former Staff
In response to Martin-O2
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎10-06-2019 08:40

on ‎10-06-2019 08:40

A shoutout to agent Rizqoh for helping out @Peterb74 - thanks for sharing with us  smiling

 

Screenshot of the positive feedback the member left on the Community

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 60 of 118
4,312 Views
0 Kudos
Reply
Top Kudoed Authors
View All
Top