Problem to move nr from PAYG to pay monthly

sharkscot · ‎26-11-2024

I've requested O2 PAYG to O2 pay monthly keeping same number more than 1.5month ago but they have blocked my old number and nothing was done. I only have promises and feedback I should wait 24h for the problem to be solved.

I also bought that number again, and I've never received the eSIM. It's hopeless calling the support team because they promise it will happen but it hasn't.

Awful service

MI5 · ‎26-11-2024

@sharkscot

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.