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02 customer services

Steph1960
Level 1: Joiner
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Does any one have a problem with the crap customer services that 02 supply

I have phoned them 6 times to sort out a payment problem on my account that 02 caused but keep getting through to customer services and they say they have fixed the problem and then the send confirm emails and notifications actions saying they have fixed the problem then 02 say I owe money and cut me off now I have a phone they are charging me pay monthly for but have no data or service absolutely rubbish service even though my account is in credit according to them and if they send a thing about were you satisfied with the service I am afraid it doesn't say worse ever company customer care the jist of all this I have now lost my job because I was on call this weekend and have no phone service

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MI5
Level 94: Supreme
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@Steph1960 

Best way to contact O2. 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , X (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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