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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 59264 Views
  • 232 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 42437 Views
  • 45 replies
  • 6 kudos

How to boost sales, increase retentions and confuse people: the tale of an unintentional VM Upgrade!

So even though new contracts taken out this month with either O2 or VM still quote the 3.9% + RPI figure for the annual price increase in March - I have upgraded both a VM (unintentionally, more below) and an O2 contract in the last 30days - it appea...

pgn by Level 79: Lord of the Boards
  • 4800 Views
  • 20 replies
  • 2 kudos

I now hate smart phones

Can say I've not enjoyed my Samsung Galaxy S23 from the very start and now stuck with this hideous phone that controls pretty much my life. The fact that google is in a law suit with department of justice for anti-trust law and been fined 2.7 billion...

USwitch Upgrades

The sight is still showing the current price and mentioning the April rise but the Cost Breakdown is showing price from April only.No sign as yet of any major changes 

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Enlli by Level 70: Enigma
  • 2115 Views
  • 18 replies
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Claim and Email

Hi, I need help, I have sent a claim to 3 emails of O2 and none get answer.When I call the call centre they are unable to put me in contact with a claim team.How can I create a claim with O2 ? what is the process or contact details ?Thanks fron a des...

SDEGRUTERE by Level 1: Joiner
  • 1147 Views
  • 10 replies
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reactivation of my old number

Why after numerous times contacting customer service to reactivate my old number, still a negative response, very frustrating. Maybe best seeking a new provider after being with them for years.

2341 by Level 1: Joiner
  • 618 Views
  • 2 replies
  • 0 kudos