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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 59078 Views
  • 232 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 42390 Views
  • 45 replies
  • 6 kudos

USwitch Upgrades

The sight is still showing the current price and mentioning the April rise but the Cost Breakdown is showing price from April only.No sign as yet of any major changes 

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Enlli by Level 70: Enigma
  • 2103 Views
  • 18 replies
  • 1 kudos

Claim and Email

Hi, I need help, I have sent a claim to 3 emails of O2 and none get answer.When I call the call centre they are unable to put me in contact with a claim team.How can I create a claim with O2 ? what is the process or contact details ?Thanks fron a des...

SDEGRUTERE by Level 1: Joiner
  • 1136 Views
  • 10 replies
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reactivation of my old number

Why after numerous times contacting customer service to reactivate my old number, still a negative response, very frustrating. Maybe best seeking a new provider after being with them for years.

2341 by Level 1: Joiner
  • 614 Views
  • 2 replies
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Vodafone to Outsource Social Media Advisors

So, the trend continues. Social Media Advisors outsource to EgyptHow long before O2 follow suit?https://www-stokesentinel-co-uk.cdn.ampproject.org/v/s/www.stokesentinel.co.uk/news/stoke-on-trent-news/80-vodafone-workers-lose-jobs-9990873.amp?amp_gsa=...

Enlli by Level 70: Enigma
  • 1171 Views
  • 3 replies
  • 1 kudos

Virgin Media / O2 package deals

My broadband contract with VM recently came to an end and in haggling for a renewal the best deal I could get included an O2 sim. I'm already an O2 customer with more than a year left on my existing contract. I thought my existing O2 contract was bei...

StephenC1 by Level 1: Joiner
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  • 5 replies
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O2's Roaming partners

Does anybody know who aree O2's roaming partner(s) is/are in Finland? I have the phone set to "automatic" and it always finds Telia but this network seems to have substantial gaps in its coverage.

AWE by Level 1: Joiner
  • 2024 Views
  • 11 replies
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Data and new contract

I've been with O2 for probably about 20yrs and never had a problem until this week! My 3yr contract ended and on monday, I began a sim only 30 day rolling contract with 5GB. By Friday, O2 said I'd used it all up! For 3yrs, I've used under 2GB per mon...