General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

text failed

hi with this new BT Kcom network being installed everywhere is this affecting my signal, they have put a new pole outside my house which originally was effecting my virgin internet and now its effecting my my mobile phone, i keep getting message send...

Scam

I was charged £5.54 for ‘receiving’ and then ‘making’ a 12 second call to an unknown number 09037240111. How can this be? Is it worth complaining to O2 and demanding a refund? Thanks.

Data not working on my contract

I have no data from April till December because of an issue from O2 side that was fixed only after a smart guy from tech team ask me for the four digits on the sim , after months of calling O2 and visiting the local O2 shop .I have asked this month f...

Most recent conversations

Even the bloody Community selection doesn’t work correctly, I have chosen most recent and THAT doesn’t work. This company are a bunch of cowboys!!

O2 UK Extend 4G Mobile Small Cells to Birmingham’s Busiest Sites

Good news for O2 customers who frequent the centre of Birmingham :- O2 UK Extend 4G Mobile Small Cells to Birmingham's Busiest Sites - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/o2-uk-extend-4g-mobile-small-cells-to-birminghams-busiest...

Shocking

Placed an order for children’s Christmas present as told delivery to store 23rd December. Not heard anything so went into store to be told nothing in and now not due to at least the 27th. Staff member then told me I should have ordered earlier. There...

Very Frustrated

Purchased an S23 Ultra in early Oct 2023 and upgraded to a new monthly contract from a sim only. Also wanted the Ear buds but - guess what - no code/email/offer sent to me etc. I have called on a number of occasions - every time I was told - no probl...

As my teacher used to say, "Must try harder."

https://www.ispreview.co.uk/index.php/2023/12/ee-retain-best-mobile-provider-crown-in-connects-2024-uk-network-test.html

Accused of non-payment

Like others I have read on here I am being threatened with sanctions for non payment even though bank statement proves it has gone out. Virtual assistant was useless and the numbers given to seek help either are “ not in service” or go through to ano...

O2 or is it Oh boo?

My o2 experience has been dreadful. I was transferred from Virgin at end June. Prior to that in My, mobile data roaming in Spain and Portugal worked fine. Wouldn’t work when back in those countries in November. Called 2 advisors who were both helpful...