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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 46067 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37282 Views
  • 45 replies
  • 6 kudos

Sim from Android to Iphone?

Hi - I put my Samsung into the washing machine sadly. Went into 02 who said SIM card still working though contacts not stored on it. I still have an amount outstanding on Contract. Friend offered an old iphone to use. Can I just transfer SIM card int...

Fishy by Level 1: Joiner
  • 226 Views
  • 2 replies
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Returned iPhone order still processing

So I returned my iPhone 16 pro as I didn’t like the phone for the price it was. So I started the return on the 29th September and sent the phone back special delivery in which on the Royal Mail tracking they received it on the 1st October. After days...

njf2908 by Level 1: Joiner
  • 397 Views
  • 5 replies
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eSim

I a m buying a Fairphone 5 mobile and want to know whether O2 supports eSims and if they will work on Fairphone 5. Has anyone any experience of this mobile which is the most sustainable model available. Thanks

SueMoo by Level 1: Joiner
  • 194 Views
  • 2 replies
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Scammed to a degree

Hi there, First time customer here. I have taken an E-Sim plan only today but it turns out that the results I was getting when googling if my device supports e-sims were wrong and it doesn't support it. Now I was faced with the challenge of not knowi...

snap6 by Level 1: Joiner
  • 390 Views
  • 1 replies
  • 0 kudos

Number unavailable

Hi all, my number still shows as unavailable for several friends and strangers by both text and phone. This will happen in any part of the country and does not seem to be signal dependent. I believe the issue happened after I ported from Virgin to 3 ...