General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Why don't O2 reward loyal customers?

As a long-term, "valued" customer, I want this deal that is being promoted via the AO website: https://www.mobilephonesdirect.co.uk/handset/apple/iphone-se-3rd-gen?network=o2&upfront_cost=100Basically, the handset that O2 is promoting on the O2 websi...

Lost phone

Can I get my iemi number on my o2

Fraudulent activity

Iv been a victim of fraud through o2. Several contracts had been opened with my bank details, address and a name slightly different to my own. I have now closed the bank account and have had to contact o2 more times than I can count to ensure they do...

Complaint

Does anyone have any tips to ensure a complaint email is actually responded to please? I’ve emailed the correct email twice and had an auto response saying they aim to reply within 7 working days (so know I’ve got the right email) and then nothing. S...

Issue with messages

I cannot receive any text messages more than 20 days, I called 3 times for that ,they rise another ticket and still don’t solve the problem. Absolutely unprofessional service!!! I’m 6 years costumer in O2 and never delayed 1 single day for pay my bil...

ISP Data Link Speed?

Can anyone advise how I find out the Maximum Data Link Speed of my Local O2 Mast? I have a Fancy New 4G Router. My understanding is that it's meant to be able to use 2 Data Channels concurrently from the mast and therefore double the available Data S...

Ear bud code issues

I honestly don't understand why o2 can't make this process much easier. There are plenty of people having difficulty with this system. Upgrade or buy a phone and you'll receive a promo code for ear buds . The amount of time I've wasted on trying to o...

Credit Failed check

While purchasing a new SIM card contract I got rejected because my credit check failed. I read all the articles in these forums that said I had to wait or contact Experian directly, but my credit score is actually ok (you can check it with Experian) ...

When your phone is soooooo bad?

I bought a Samsung Galaxy S22 last year from O2 and it is the worst phone ive ever owned. Constantly duping apps open, cant link via bluetooth as it duped spotify so it freezes up. Sometimes drops the network but doesnt tell me, so I miss incoming ca...

Incompetent Liars! YOU DON'T CARE !!!!

So this will hopefully start a fire. The subject is unwanted text messages & phone calls. I AM SICK AND TIRED OF O2'S B********* ANSWER TO EVERY DODGY TXT AND PHONE NUMBER I SEND TO 7726! "We are doing all we can to reduce this nuisance to our custom...