General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Sick and tired of customer service

I am sick and tired of calling O2 customer services. I’ve been with them for a couple of years now and thought it was time to upgrade. This was done online and it was very straightforward and hassle free and the phone was dispatched within 24hrs. Due...

S23FE Slow on O2

S23 FE is slower than my S3 was year ago. Its embarrassing as my daughters i15 on O2 was able to order a whole meal before I'd even loaded the menu, and it was in a 5g zone. It's a flagship product and should do better. I'm not discounting a stealth ...

iPhone 16

Hi I’ll looking for an upgrade to iPhone 16 when I go to upgrade the package that’s been offered of unlimited data text and call is more expensive as to when I would get a new contract I’m I better just cancel my contact then take out a new 1 or go w...

iPhone 16 Pro Max - Order Processing

Per the title, my order has been processing since the 13th; is anyone else's still on that also?I'm expecting something to have gone wrong since it's 3:34am - on release day - and the order hasn't been dispatched yet

Appaling Customer Services

Does anyone else agree that O2 Customer services are the worst of any company? Near 7 weeks have now passed since first raising my complaints via phone calls and emails and all they do is close the calls without making any contact and providing an up...

Awful O2 Customer Service

Hi there, I am incredibly frustrated with the service I have been receiving from the O2 contact centres. More so than any other call centre I can recall. The service is appalling. It's embarrassing. This started with me calling on Thursday the 24th O...

Complaint about unprofessionalism

Hi, I’ve been in Bolton O2 branch and I was attended to the person that apparently is a manager (Paul), he is the person that have been attended me for two months by now and I usually came to the branch to activate my card and it usually the procedur...

Iphone

My dad bought an iphone from apple directly but dropped it and broke the screen, he never had insurance on it so owes money for it. He now wants to get an iphone with 02 on a contract but is worried apple could block it because of owing them for the ...

More eSIM drama

Has anyone who has had problems with eSIMs actually had them resolved? Now on day 25 of NO SERVICE due to eSIM order stuck in processing. Thought I had some light at the end of the tunnel on Sunday when showing as complete, pressed the activate, got ...

creditreferrals@02.com

Does anyone ever get a response from the creditreferrals@02.com. They have basically ruined my life. And the customer care of the 02 team and systems are appalling. I would have a excellent credit score if it was for 02.As they have held a credit def...