Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

New o2 voicemail

Has anybody else recently had their voicemail "upgraded"? Sounds like a different voice etc but omg what a load of rubbish it is! When you press 5 to radial it saysPlease wait while we connectPlease wait while we connectPlease etcWho on earth thought...

Rubbish by Level 1: Joiner
  • 4 replies
  • 0 kudos

Norton renewal subscription scam

Received a renewal from Norton (supposedly)Dear Norton Customer ( no name)an email saying that my subscription had been cancelled my card wouldn't be used for renewal but I had been chosen for a 1 year free renewal and 2 years subscription...to avail...

TallTrees by Level 43: Bright Spark
  • 1 replies
  • 1 kudos

Error deleting Private Messages

I'm getting this Error Message when trying to delete Private messagesAn Unexpected Error has occurred.Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 5A172392.C...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Apple Watch as a present

Hi,I am looking to purchase an Apple Watch and add it to my existing contract, but gift the watch to my partner so she can use it. She is on o2 as well. Is this possible or will the watch be linked and using my mobile number?

Neil6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

02 selling phone numbers?

I'm already an O2 customer, contract, runs out in July. I ordered a PAYG sim for a smartwatch I have, and within 24 hours I was getting bombarded with calls from the same number. I Googled the number, suspecting it was dodgy and came across this - ht...

LostSock by Level 1: Joiner
  • 4 replies
  • 0 kudos

Click to be notified of replies- wheres it gone

The tick box asking for notification of replies doesn't always appear. Its not appearing now nor my last post re Blue Screen Incidently , The titles both appeared with -20% between -20% each -20% of the title

Jenny105 by Level 15: Gaining a Reputation
  • 1 replies
  • 1 kudos


just want say thanks to o2 for great and help with joining o2 credit where its needed

cantona56 by Level 1: Joiner
  • 1 replies
  • 1 kudos

Cost of eSim

Hi All I am considering moving over to O2, but just need to check on an eSim option. I have my own Samsung S10+, and also a Samsung Active 2 4G watch. So I will be looking to purchase a Sim Only contract for my phone, and will then require an eSim fo...

Technik21 by Level 1: Joiner
  • 12 replies
  • 0 kudos


unbelievableI start to write some feedback and even that gives me an error message! I've spent several hours on the website and google trying to find an answer to what should be a relatively simple problem, followed by a visit to the o2 shop who refe...

suedix by Level 1: Joiner
  • 2 replies
  • 0 kudos

Re: Leave

O2 have randomly shut down my network, even though I just paid to upgrade and I have been a customer for 10 years. mY NEW DEVISE AND ACCESSORIES ARE DUE TO ARRIVE TOMORROW BUT i WILL NOT BE ACCEPTING THEM AND WILL BE GLAD TO WALK AWAY FROM SUCH AN AP...