General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Contract Renewal

HiI have a Sim Only deal ending this month on the 16th. I want to stay with O2 but want to keep my bill date the same. Can I renew now or wait until the 16th?There is a cheaper deal on Uswitch which I will purchase.Thanks in advance.

Pixel 9 pro fold dispatch email

The pixel 9 pro fold officially releases today and I'm yet to receive a dispatch email. Is anyone else in the same boat? This is my first time preordering a phone from O2 so I'm not sure if it's normal not to have received an email by now.

credit check time

How long does the credit check take it said 24 hours and a couple of days have passed now and i still haven't heard anything backthanks

Being charged for 2 devices Switch Up

Hi, Can anyone on here help? I’ve seen previous threads with people that work for o2 on them. Pre ordered the 16 pro max via a switch up from my 15 pro max. Usually I’d do this in store but for some reason was told the switch up has to be done via po...

Poor / No Mobile Signal at Home

Ever since Virgin switched first to Vodafone and then to O2 my mobile signal at home has been poor to non existent. When they were previously using EE I rarely had a problem making and receiving calls at home.I live in DY8 5PY.I first reported this p...

Netgear M6 Mobile Router

Hi, Does anyone have any experience of using this router on O2?I noticed there was an O2 N78 5G signal @~150Mbps down here the other day and so wondered how this router might perform?

Extremely poor customer services

Is anyone else finding O2 Business Customer services appalling over the past few weeks.

Guildford: Sporadic to no mobile data coverage

Hi, I have an iphone SE 3rd generation. It works fine everywhere BUT Guildford and Woking. The mobile data in the town centre is so bad that I basically can’t use my phone normally when I’m there. This issue has beem going on for four years. Have bee...

O2 Took £143 Without Explanation

I was charged £143 by O2 without any explanation, and they told me my account does not exist and there is nothing they can do. To make matters worse, instead of resolving the issue, they threatened to put me in debt. This experience has been incredib...

Moving from the nightmare that is O2

I'm paying my sister's phone and my wife's phone. I've just moved my own phone from O2 due to the incessant price increases. My sisters phone is not working due to O2 incompetence and she needs it right now since our 98 y.o. mum is waiting for an amb...