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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Using iphone in US

My daughter is working in the US for 3 months this summer. Any advice on the most cost effective tariffs or charges to be aware of? Thanks

SheilaTuj by Level 1: Joiner
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Newly-released Samsung Galaxy A55

Quite a few websites are now carrying articles about or reviews of the new mid-range Samsung Galaxy A55, including :- Samsung Galaxy A55 review: A long-awaited return to form! - SamMobilehttps://www.sammobile.com/samsung/galaxy-a55/review/ Samsung Ga...

Oxonian by Level 32: Blockbuster         
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DO NOT SWITCH UP

I am posting on here because I feel I need to reach out to others.I am shocked at the level of poor systems that O2 have facilitated for customers who need to complain and your policy surrounding Switch Up. I decided to Switch Up my account because t...

Fraud case - nearly 3 months in!

Someone ordered a phone on my O2 account in early January and I reported it straight away. They ordered a top of the range phone to go to their home (I assume) 100 miles from my address with a very high monthly payment (very different to my current m...

o2 shop won’t let me checkout!

I’m trying to buy a 120gb preloaded data sim that lasts for 12 months from O2 shop. It won’t let me make the one off payment of £50 because it says my email address is already registered with O2, so can’t pay because my PayPal and my Apple pay is reg...

Barnie by Level 1: Joiner
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4 weekly

I get paid 4 weekly, and i know there's A lot of people out there that does aswell. So why wont O2 let us pay every 4 weeks? I'd much prefer that and I could set up a direct debit aswell. It would take the stress out off it. I wouldn't have to worry ...

Anonymous by Not applicable
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Shocking Credit Referrals Department

My first post on this community as an existing customer and just wanted to share how absolutely shocking the Credit Referrals team and general customer services are. So I applied for an additional line back in January which got declined and was told ...

Query

please please please help. We were customers of o2 for over 15 years. Ee left in december to move to vodafone. We are ready to move and the mortgage us accepted until our mortgage advisor saod We have an outstanding query with o2. Iy has altered my c...

Lacra1 by Level 1: Joiner
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o2 5G speeds vs Spusu

So whilst sat charging Jolteon aka the Polestar 2 at the Porsche Centre in Sheffield, I thought I would do a comparison between o2 and Spusu who are an MVNO running on EE.. The speeds from o2 and Spusu Shocked me in a good way o2 topped out at 269Mbp...

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madasaf1sh by Level 77: Grand Master
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  • 12 replies
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