General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Identity Theft

On 1 Feb 2025 I received 5 letters from O2 each welcoming me to a new pay monthly account.Nothing to do with me apart from my name and my address used.Official looking envelope with O2 logo and good quality paper with Pay Monthly Mobile Agreement lea...

Customer Service absolutely appalling

How do I get to speak to a senior manager at a uk call centre. I’ve been trying to raise a query since February around an Applewatch linked to my phone contract and unfortunately, no one in the call centres or text service can help. I raised a formal...

Unimited Data Restrictions

Hi everyone, I'm considering using O2's unlimited mobile broadband as my primary internet connection since my new home only has ADSL, which isn't fast enough for my needs. I plan to use a Netgear Nighthawk router with an O2 SIM, but I'm concerned abo...

Diabolical service coverage!!

What is wrong with the O2 coverage lately?! Every year the price goes up but the service gets worse….

Data not working abroad

Does anyone have any suggestions. We have tried everything o2 has said like changing settings etc. and still cannot access the data. We can phone and text but that it.

O2 hotspots don't exist

I live near syon lane train station London. I switched to O2 recently. My nearest O2 hotspots shown on the map don't exist. Homebase closed last year and was knocked down 6 months ago and the Dixon's closed years ago. seriously misleading as it's yea...

account issues / sim issues

Hello, My o2 contract recently expired. I have two Nokia 105 phones registered to my account. One is a 2g handset and one recently changed to 4g. I do not use data on either device. I do not want it. Why did the customer services advisor insist on in...

Google Pixel 9a arrives at O2 with a huge £450 saving for customers

I am not saying that you will not find a better deal elsewhere, but this looks a nice bit of kit :- Google Pixel 9a arrives at O2 with a huge £450 saving for customers - Virgin Media O2https://news.virginmediao2.co.uk/google-pixel-9a-arrives-at-o2-wi...

o2 complex needs support

Looks like o2 are doing something that seems a better than others, but will need to be seen to be believed.. and it seems to be UK based... https://news.virginmediao2.co.uk/virgin-media-o2-launches-specialist-uk-based-team-for-complex-customer-suppor...

Shoddy service

For a month l service has been awful. Signal dropping in and out. Check network says it’s fine . Then it says there’s issues and they’ve fixed it . It’s still crap. Wtf am I paying for here . Useless service come on now this is unacceptable Ross of M...