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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 167 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31834 Views
  • 45 replies
  • 6 kudos

get a copy of my contract

Hi, I have 2 02 phones, 1 is sim only, 1 is contract but can only find details for the sim only. I need a copy of my contract for other. how can I find it?

Karen21 by Level 1: Joiner
  • 299 Views
  • 1 replies
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Can I sell my mobile number?

Hello O2 hive… strange question but genuinely interested to know if I can sell my mobile number? Been offered a decent amount for it as it’s very memorable. Is this possible and how would I go about it?? thanks ☺️

Ajh76 by Level 1: Joiner
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  • 5 replies
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is this a spam call?

I received call today purporting to be from O2 on: 020 3026 3393 I presume this a spam call? I declined to answer it. Thanks.

Connection

Hi I've cleared the balance of the account, my phone, yet my phone is still not working. Also, you as a company have twice now cancelled my call to you!! This is inadequate and extremely frustrating. I've been a customer of yourselves for many years ...

Dannyp69 by Level 1: Joiner
  • 264 Views
  • 1 replies
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O2 Banned

Basically, I just saw this and I am shocked as O2 is actually the Best for Network Coverage so whenever I advertise O2, I will still be using this  

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Power cut failure

I have poor quality coverage at home and have my phone Wi-Fi boosted in order to be able to use it at all. My land line is also via Virginmedia now so when we have a power cut I have no land line and no mobile to be able to find out how long the powe...

Credit Checks

Hi, wondering if this is a common issue. I tried to upgrade my mobile earlier but was declined via O2 app at the checkout. Assumed it was an error and phoned them and it happened again. I have good credit with both Experian and Clear Score with no re...

Jennymac by Level 1: Joiner
  • 2018 Views
  • 17 replies
  • 0 kudos