General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Bizarre issue when upgrading to new o2 phone

I recently upgraded my old phone to a new one via o2. New phone was sent out quickly, I used samsung smart switch to facilitate transferring of data to my new phone. Data transferred, old phone immediately stopped working and new one sprang to life. ...

Iphone 14 plus

This is absolutely disgusting now 5 and a half weeks ago I placed an order still no nothing been told nothing why take orders they can nit fulfill o2 what a joke

More O2 UK Mobile Customers Spot Hints of Future IPv6 Deployment

from the pages of ISP Review :- More O2 UK Mobile Customers Spot Hints of Future IPv6 Deployment - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/10/more-o2-uk-mobile-customers-spot-hints-of-future-ipv6-deployment.html

Call forwarding failing

We have a duty phone (iPhone SE MMXF3B/A) at work which we use to forward to different duty officer each week. This has been a successful process for years but recently the call forwarding is constantly failing. Every Monday the call forward number i...

When will O2 bring RCS to iPhone?

Hi O2 Community, Any news on when O2 will bring RCS (Rich Communication Services) to iPhone users in the UK? RCS offers features like better media sharing, read receipts, encryption, and improved group chats. While Android users are already benefitin...

Caution when using switch up online and over the phone.

If you do it online or over the phone, obviously there are a few risks of devices getting lost in transit etc.So my situation was, I did a switch up online for an iPhone 16 pro.I wasn't able to receive the pin code so the courier couldn't deliver and...

Iphone16 pro max waiter’s support group 😬

Any of you guys got yours already? I ordered mine as an o2 upgrade on the 16th sept. Says processing and delivered up to three weeks. It’s been 4 weeks now. would be nice to k ow hoe many if us are waiting so I dont feel aline in this struggle haha. ...

Number Migration

This appears to be a common problem with many O2 account holders. I recently upgraded from PAYG to Pay Monthly and after some to and froing finally installed the eSIM on my phone. However, this has a temporary number allocated and it is been a major ...

Cost conscious Brits can pocket £450 for Christmas by selling unwanted tech

From the O2 newsroom :- Cost conscious Brits can pocket £450 for Christmas by selling unwanted tech - Virgin Media O2https://news.virginmediao2.co.uk/cost-conscious-brits-can-pocket-450-for-christmas-by-selling-unwanted-tech/

Amazing feedback for Bournemouth store

I just spoke to an 02 advisor on the phone who said I should post positive feedback here. But if you ever visit the Bournemouth 02 store, and you are served by either Georgie or Chris, please know you are in safe hands. They honestly where so helpful...