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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39945 Views
  • 45 replies
  • 6 kudos

False advertising

I upgraded my phone on Tuesday. O2 store AND O2 page both clearly state that if ordered before midnight then item would be delivered NEXT WORKING DAY... this has not happened and after speaking to customer services I am informed that my new phone has...

disability access , following overly techy procedures

hello im Neuro diverse. and nothing matches so im getting overwhelmed and stressed out.I need to send my phone back for repair, it is very broken! I'm insured thankfully.but the information doesn't follow a logical stream with the same jargon so I ne...

Joelle by Level 1: Joiner
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Warehouse incident.

Just been reading on Reddit that there’s been a chemical leak near the virgin/o2 warehouse and has been evacuated. https://www.reddit.com/r/VirginMedia/s/zUYwOLeOTV could anyone confirm this

Soks99 by Level 1: Joiner
  • 5813 Views
  • 4 replies
  • 1 kudos

Processing

hi all, i ordered a new phone last week, it was meant to be next day delivery, yet 1 week later it is still not here.Anyone else having this issue?

Sharnh by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos