General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

False advertising

I upgraded my phone on Tuesday. O2 store AND O2 page both clearly state that if ordered before midnight then item would be delivered NEXT WORKING DAY... this has not happened and after speaking to customer services I am informed that my new phone has...

disability access , following overly techy procedures

hello im Neuro diverse. and nothing matches so im getting overwhelmed and stressed out.I need to send my phone back for repair, it is very broken! I'm insured thankfully.but the information doesn't follow a logical stream with the same jargon so I ne...

RCS messages are now on on iOS 18.2

Since last evening after upgrading to iOS 18.2 RCS messages are now on on O2 - iOS 18.2, Carrier O2 61.1 Just so you know. It's working fine as I've tested it.

Warehouse incident.

Just been reading on Reddit that there’s been a chemical leak near the virgin/o2 warehouse and has been evacuated. https://www.reddit.com/r/VirginMedia/s/zUYwOLeOTV could anyone confirm this

Took £200 for an phone that was never delivered and refuse to refund me

Two weeks ago I decided to upgrade my current phone for what was available in the O2 store. I set my new plan, paid £200 upfront and placed the order and was told it would come the next day. Two days later I call customer service to check on where my...

Processing

hi all, i ordered a new phone last week, it was meant to be next day delivery, yet 1 week later it is still not here.Anyone else having this issue?

RCS is HERE

Hi,O2 now has RCS - my carrier updated - and RCS option appeared…. Fantastic.

Warehouse delays.

Ordered on 1/12/24.Same problem as others, S24 Ultra not received, just says processing. Spoke to girl yesterday who said that there was a backlog and hoping to get all orders delivered by 20th.She said they've set up a temporary warehouse but were p...

DEFAULT placed on a 'closed' account - O2 cannot access my account due to it being an 'OLD' account

Hi all, I am currently not an O2 Account holder, and have not been for the past 2 years. However, in Feb 2023, I realised my credit score had reduced to poor and had no understanding why. I used Experian to try and understand what may have caused thi...

Left o2

I left o2 yesterday I'm just wondering when I will get my last bill. Also O2 have stopped me from accessing the app and my account so I cannot see any previous bills etc, not sure why they do this straight away ?