General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Shocking signal

Have been with O2 for over 15yrs and since I changed jobs to working in the community I have realised what a poor signal you get in many areas I work in. I have made manycomplaints which haven’t really helped did get some refund but what I really wan...

Cannot remove credit card monthly payment

Cannot remove credit card monthly paymentI don't have SIM anymore, I cannot change my account detailsREmove now!! no more chargescannot install app becuase I'm in another country

No caller id

Since I was transferred from virgin to o2 last week my caller id for incoming calls is not working, all callers show as Unknown, how do we fix this please.

O2's Negligent Service and Damage to My Credit File

O2 Case Number: CFR123 - 1055036004 I am writing to express my extreme dissatisfaction with O2's customer service and their gross negligence in handling my account, which has resulted in significant damage to my credit file.Six months ago, I signed u...

Why can i not claim my free gift

Re: Claiming free gift. I was contacted by o2 to say i can claim my free gift, only when i have tried to do so it is not allowing this, I would like to know why would i have to go through all these questuons when you already have that info and then n...

Image editing tools of choice

With all the hype or excitement around recent smartphones with professional quality camera imaging. Often overlooked is the software required to enhance or embellish your captured images. The majority of people who don't require a certain quality of ...

Best laptop dongle

I will be in an area with no wifi for just over a month and need a dongle for my work laptop. Any advice on the best dongle?

What to Do When Your Android Phone Won't Turn On

This is potentially a useful article :- What to Do When Your Android Phone Won't Turn On (howtogeek.com)https://www.howtogeek.com/216880/what-to-do-when-your-android-phone-or-tablet-wont-turn-on/

New Order

paid for delivery of new device and paid an additional P&P for delivery yesterday, despite an automated reply and contract being sent stating device would be delivered nothing has arrived and there seems to be no way to contact O2

Lack of Communication

Upon reviewing my account this week, I was surprised to discover that my contract had ended several months ago without any notification. Additionally, I was not given the opportunity to explore better deals or options for renewal. This lack of commun...