General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

02 account hacked problem

so my account was hacked nealy three months ago made any were between 30 or more calls to you guys to sort this matter out and are stuck paying two contracts wile i hold my hands up that it was my mistake that led to this ive done ever thing possible...

Pixel 9 Pro Fold Stock Issues

Afternoon, Can anyone give me any insight into the fiasco regarding the Pixel 9 Pro Fold Stock Issues? I pre ordered mine on 30th August in store at Banbury and was told I should receive it on 4th September we are now on 11th September and nobody has...

3G Switch off affecting all Pay as you Go Customers.

I have been on the phone to customer services this morning but they fail to comprehend what my query was.This issue affect all pay as you go customers (I am on pay as you go classic). I have a modern 5g enabled phone. My SIM is a 4g enabled SIM.O2 re...

Switch up for the iPhone 16 Pro Max

Hi, I was wondering when the iPhone 16 Pro Max will be available for switch up in a O2 shop, for example will the shops have them in stock from the launch date or will it be a while before they have them in stock for switch up? Thanks

Having trouble with O2 customer service?

Been with O2 for over 30 years as a business customer. Had issues over the years but always resolved until now.Customer service with O2 is not working very well these days and I ended up taking them to the Communications Ombudsman. They were great an...

Bishop Auckland Durham o2 store Lost my returned galaxy 5 watch no I have to pay o2 for item !!

Unreal o2 lack of communication between o2 store and call centres I have got galaxy watch from o2 couldn't connect to my phone called for help they keep repeating what's on instruction still couldn't connect been 7 times stores durham store first the...

Virgin Media O2 UK Expand Mobile Small Cells to Central Reading

From the pages of ISP Review :- Virgin Media O2 UK Expand Mobile Small Cells to Central Reading - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/09/virgin-media-o2-uk-expand-mobile-small-cells-to-central-reading.html

Why is O2 spamming me with SMS whenever I restart my phone?

Since I've been with O2 (I was moved over from Virgin Mobile over a year ago), voicemail has worked perfectly. I have no problems with it. For the past few weeks, however, whenever I restart my phone (I do this every morning), O2 spams me with the fo...

Imei bar/ blacklisted device

A handset I bought from o2 was imei barred and blacklisted in January 2023 by o2. This was not something I requested but may have been done by mistake. I have paid for the handset and have p.o.p from ee. I have spoken to 5 advisers in customer servic...

internet access

PLEASE ALLOW ME ACCESS TO WATCH ANY MOVIE ON MY O2 PACKAGE