General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Auto topup fail

I had auto topup on my PAYG phone for several years. Then recently it just stopped working for no apparent reason. I went to the O2 shop and they said phone 4445. I phoned 4445 and they said it could only be done via My O2. I went onto My O2 and I ju...

Switch Up experiences

Upgraded my 15 Pro Max to the 16 Pro Max via Switch Up and having to send my 15 Pro Max through the post, I have taken photos of every angle of the phone and how it’s been packaged (in it’s original box and bubble wrapped), I have even taken a video ...

Trying to Trade up from Iphoine 15 Pro Max to iPhone 16 Pro Max

Just spent 2 and half hours on the phone with 02 trying to trade up. Finally got contract email through to confirm the order and noticed 02 are charging £100 over and above the retail cost of the phone £1300 versus £1199 RRP Tried to speak with custo...

iOS 18 update frozen my ipad

Updated my iPad Pro to ios 18 overnight and bone screen just frozen with verifying update message

Had enough

HiThis will be my message on here At the moment I have no working phone due to this problem with 02 who was the phone number it concerned.For 3 nights we have tried to get some semblance of order from tech support and they all seem to be giving diffe...

Cannot make calls from Europe (but data works fine)

I am in Italy and am supposed to be able to make calls but they do not connect.

Account stuck processing cancellation

I think I must have raised this with every single possible entry point for O2 and nothing is being done so raising here in case anyone has any other ideas. The backstory: I was one of the many who used Switchup to pre-order a Pixel Fold 9 Pro, and it...

did we all get that scam text or just me? RCS?

Did we all just get a big scam text or?

Upgrade issues

I've contacted customer service multiple times over the past 4 days over phone and chat and probably spoken to about 15 different people and want to share my experience. I've been an 02 customer for about 10 years. Never had any issues or complaints ...

DPD pin nightmare

Hi-Ive been an o2 customer for many years and this is my first post within these forums due to a situation that is riddled with lies, incompetence and downright terrible customer service, the like of which you really couldn’t make up. Some context-My...