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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos


Already scooped...https://community.o2.co.uk/t5/Discussions-Feedback/Small-Masts-Trial/m-p/1702466/highlight/true#M131208Thanks, @madasaf1sh

pgn by Level 76: Forum Legend
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This is a message for O2 bosses if they want to keep O2 company as a global big phone service.

I was thinking I could use an O2 SIM card anywhere around the planet as the O2 company seemed to me to be a very big corporation...Sadly, once you leave Europe the glory of the O2 company is fading significantly and about this a big O2 company one ca...

donecek by Level 1: Joiner
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Small Masts Trial

This is an excellent Initiative by o2, and shows what can be done when solutions are developed by techies rather than accountants.. And this shows that there isn't a one size fits all solution, so more this please VMo2 https://www.ispreview.co.uk/ind...

madasaf1sh by Level 77: Grand Master
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Shocking customer service

I gave 30 days notice to cancel my sim in Jan and nothing was done so did it again a month later and still not done so again a month later. I was on hold for an hour to be transferred to someone new to start all over again. Had someone promise to rin...

Appalling Customer Service

I had a sim which I cancelled a couple of months ago. I cancelled my DD as I no longer had a contract. I subsequently get an overdue e-mail stating I owe money. I called, was on hold for 45 mins, spoke to an agent who cut me off!!! Called back, been ...

kingkaz by Level 1: Joiner
  • 3 replies
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Business O2 customer services!

I messaged them on Twitter and got the following answer “We don't have access to business accounts via our social channels at the moment. We're working to support all our customers, however in the meantime you can call us on 8222 from your business m...

B_1982 by Level 1: Joiner
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Barnsley o2 store - Compliments

@Dave-O2 Can you please pass on some compliments to the Barnsley o2 store, went in today to do a switch up, and what a friendly set of staff, and it was all done efficiently and quickly and all with a smile..

madasaf1sh by Level 77: Grand Master
  • 1 replies
  • 2 kudos