General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

iPhone 15 vs pixel 8?

Hi everyoneOk so my birthday is next week and my mom and sister are going half on treating me to a new phone as I seriously need a new one.They were going to get me the iPhone 15 as I've always wanted an iPhone and I've always been told that iPhones ...

unlimited data and unfair usage policy!

Hi there - hope someone can shed some light on this matter. I just got an unlimited data plan with O2, coming from Three, who unfortunately started having mast issues in my area, but was more than happy with them, and their unlimited data is 'truly' ...

Broken Z Flip 4 after 5 months and no reply from o2

Hi thereI have never posted on here before so apologies if this is repeating a thread, but I have had a very bad experience with my Z Flip 4 and it's ended up costing me over £500 because I could not get a reply from o2, despite raising a complaint.M...

O2 and Virgin Media have ruined my Credit Score

Hi! I was originally a Virgin Media customer. In August, I renegotiated my deal with VM, but they made a mess of this and it has taken months to resolve and my deal honoured; however, when I was renegotiating my deal, VM decided to issue a new sim ca...

Mast issue still not fixed - customer service just cut me off when I complain

The mast in my area has a fault (confirmed by O2) meaning I can't use my phone, it's seriously affecting my ability to work so much so I'm now paying for an e-sim on top of my O2 bill so I can make calls. Told I can't cancel without paying £250 but o...

Worst network on earth

O2 is the worst network on earth—completely useless with coverage issues reported multiple times. There’s always maintenance going on, making it impossible to make or receive calls, and there are constant data issues. I’ve called support multiple tim...

how do i appeal a ban

i have been banned on the o2 community on another account, i posted some photos that have a pornography website watermark, i did not know the site is a pornography site

How to set up a new iPhone with or without your old iPhone

A potentially useful article for those contemplating a change of iPhone :- How to set up a new iPhone with or without your old iPhone | Laptop Maghttps://www.laptopmag.com/phones/iphone/how-to-set-up-a-new-iphone-with-or-without-your-old-iphone

Travelling to US in January

Travelling to Florida in January and just wondering whether I should look into buying a SIM locally when I get there or try to find one here that I can use there?Anyone got any thoughts or experience on this? TIA

Cannot receive non O2 calls

Since joining O2 a few weeks ago I still cannot receive incoming calls on completion of my number transferring from old provider. Tried online tech support, call support then shop in town who advised they would fix it, 2 weeks later still same proble...