General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New tariff

Can I decline extras on a new tariff I'm thinking about upgrading to?

Positive Feedback - Atisham

I wanted to post a massive thank you on here for Atisham (Upgrades & Retention Department) who has single handedly restored my faith in 02. After taking on a new contract and moving over from EE, I had a diabolical experience from various teams, pass...

IPhone 16 Pro Max delays

Hello anyone know an exact date o2 will start shipping out iPhone 16 pro max. Mines gone from delivery date of 2 weeks and now jumped up to estimated time 4 weeks. So frustrating. Spoke to customer services and all they say is having warehouse issues...

Ongoing O2 Complaint

Hello everyoneI have had an ongoing known issue with O2 where a mast has been down in the area where I live and work, they have confirmed the issue when I originally phoned and complained. The mast has been down for over 9 months now and it has meant...

New Roaming Regulations

This might be an interesting read, about the changes that are coming in tomorrow 1st October 2024 https://www.ispreview.co.uk/index.php/2024/09/ofcoms-roaming-rules-come-into-force-for-uk-mobile-operators.html And the OFCOM docs https://www.ofcom.org...

Switch Up Online Headache

Has anyone else found switching up online to be a disaster? I sent my phone back in May, and despite the phone being in perfect condition, I received an email that told me it couldn't be accepted for Switch Up with no reason given, but they could giv...

Terrible customer service

Long rant!!I've been with 02 for over 15 years, recently I ordered an upgrade which basically took over a month to process. During this time I got the phone from another provider as it was for my daughter, I spoke to customer services and explained t...

Discount code for promotion

I recently upgraded my phone in September and part of the promotion was a discount code for some samsung earbuds for £20 I've been waiting 35 days and 02 keep saying its with the backend team, has anyone else had same problem getting a discount code?

O2's Useless Customer Service, IMEI Mix-Up, and 12 Credit Checks Later... Still No Upgrade!

Hey everyone, I’m honestly baffled by how far this situation with O2 has spiraled out of control. What started as a simple attempt to upgrade my iPhone has turned into weeks of confusion, miscommunication, and a complete lack of resolution. I’ve spen...

trying to cancel my pay as you go.

Hi, I believe I have a Pay as you go eSIM with O2, I use this for the summer when I visit the UK as we live the other 6 months in the US. I started it in early June, 2024. I want to start again in April / May next year when I return. I understand I w...