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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

What SIM mode are the new SE and XR?

Does anyone know what sort of SIM mode the new SE and XR have. Ideally I'd like 'Dual SIM Dual Active (DSFA)This implementation allows you to make phone calls from both SIM cards inside your smartphone. It can also receive calls on either of the two ...

Upgrade 36 months

Hi,Can someone tell me why on upgrading to a new phone on a whopping 36 months contract the monthly airtime plan charge is £23.54 for 5GB.Why the greed? All the other networks offer a 24 months plan for a total of £54 month for IPhone 12 pro max and ...

Vas by Level 1: Joiner
  • 4 replies
  • 0 kudos

Shocking waiting time when put on hold with 02

40 miniutes into this phone call with 02 and still no response, I received my new phone last week and forgot to add the imsurance so I have called up 02 and they have put me through to the person that I need to speak to, This was 45 min ago and I am ...

Huawei P30 Pro signal issues and problems

Purchased Huawei P30 Pro in April 2020 on O2. Working fine no issues with signal or reception. By early July 2020 notice drop in signal and reception from my home address. By August - I have no signal at all when at home location. Bar levels are zero...

BlueKeys by Level 1: Joiner
  • 2 replies
  • 0 kudos

Trade in

How long does it take to receive a trade in offer once it’s been sent in to 02?

Mickc by Level 1: Joiner
  • 1 replies
  • 0 kudos


Just thought I’d post on here how useless DPD are can’t be bothered to deliver properly. They are rude arrogant and ignorant when you ring them up. I think o2 really need to look at weather they use this disgusting company they let the brand down I d...

Mark57 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Waiting for iPhone 12 pro max can’t wait till arrives ordered yesterday