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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 153 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

2 and a half hours on hold

Why is it so hard to speak to some one I was in a queue yesterday for 2 an half hours today same an still not answered I even managed to cook a meal on both days ridiculous if you ask me

Dianne1 by Level 1: Joiner
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My sim was supposed to be cancelled but it hasn’t been??

Last month I called up 02 to cancel a pay monthly pocket hotspot and was told it was all sorted. However I’ve just received an email that I’ve been charged again for it this month?? I refuse to pay an unwarranted £50 and I’ve rung up only to be on ho...

Roms by Level 1: Joiner
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Hello is anyone else having trouble trying to speak to someone at 02! I have been trying since Thursday and now a total hours of 12 waiting in HOLD!!

Veron by Level 1: Joiner
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The infamous O2 Scam Repair Centre, do they actually do anything? Samsung are just to Blame!!!!

The O2 Repair Centre is just a scam. Honestly I don't think they even have a repair centre. Bunch of people saying "my computer says no" I got my Samsung Fold 4 in Aug 2022 and after 8 months the Hinge had an issue, it would not fold completely flat....

ButtonBash by Level 1: Joiner
  • 16 replies
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O2 put themselves first

Heads up for anyone who is unfortunate enough to have to face O2 customer service.I purchased a new phone a week ago and it was sent to an O2 address up in Leeds, not the delivery address I had asked for it to be sent to. I thought this would be a si...

O2 voicemail access from Vietnam SIM

Hello Currently in Vietnam using a Vietnam Vinaphone SIM and WiFi where I can. I still have my O2 SIM. Can I access my O2 voicemail? At least to record a message to say I’m not taking VM? I can seems to manage this using either SIM and/or voicemail. ...

MattyC by Level 1: Joiner
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Help reassurance ?

so I ordered a phone last week and they say it’s stuck on processing the iPhone 15 pro max had them say they are raising it with IT Department but I received my contract emails and even order confirmation delivery was supposed to be Sunday but delaye...

020 by Level 1: Joiner
  • 2 replies
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FRAUD Victim!

I was a victim of fraud, nearly 2 months ago, and reported it to 02 immediately, when I smelled a rat. The scammers took out the most expensive new iPhone on my account! I'm left liable to pay £1,770 or so! O2 told me on the phone it had been raised ...

Ojo by Level 1: Joiner
  • 3 replies
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