General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Credit Card Charge From O2 - Not Mine!

Hi, I have a credit card transaction on my Mastercard bill for "O2UK LTD Prepay SLOUGH £30.00"This is not mine.My card company say I need a written statement of the details relating to this transaction from O2 which I must send to them.Can anyone tel...

Replacement Handsets - what a joke !

After having 3xW910i (original plus 2 replacements) and a W580i (replacement for the faylty w910i's) and all being faulty within 2weeks of receiving them (original W910i lasted 6 months)im begining to wonder what is going on. Is it a simple case of a...

trying to complain, still not had any reply

i'm in a dilema wether to stay with o2 any longer after 4years of being with them,i recently had two very high bills compared to my usual, as a result of not being contacted and offered an upgrade over the phone, which has happened every year,basical...

Fair Usage Policy

Can anyone explain to me why O2's fair usage policy is so low, 200mb, while Vodafone is 500mb. It would appear that of all the mobile providers O2 fair usage is set at the lowest. I think Orange is 250mb and 3's is 1gb.Anyone any ideas as to why this...

switching from vodafone

Hi,How long does it take to switch from vodafone to o2? I signed up last Thursday in an o2 shop on a business tariff but i'm still not switched over. And it is impossible to get through to anyone via the helpdesk phone number - the business help cuts...

O2 Select

Hi all,I have had to make a few calls to o2 customer services recently, when calling the standard C/S number, I was told that I am an O2 select customer and that I need to be transferred through to the O2 select C/S people.When I try to phone the dir...

Is LG KC910 (Renoir) coming to O2?

Hey guys and gals, any ideas if this beaut is coming to O2? I've had the Omnia for about a week but I'm not convinced anymore so I'm gonna send it back to the CPW cause its stopped Auto-rotating (and yes I've gone to the settings already and still no...

Iphone for Existing Customers

I have been with O2 for around 8 years now and as my contract has been out of date for a few months I thought I would ring through to see about getting the iPhone.Having spoken to customer services and being wound up enough to be put through to cance...

Monitor download-limit

Hi.Just moved into a flat with O2 Wireless broadband. Is there anyway I can monitor how much is left of the monthly download limit? Like a web-page to log into using the details, ect. It says unlimited, but still, fair usage policy applies. Sort of s...

message from Number 200???

I keep getting a text message on my mobile from number 200 (approx 10-15 per day) the text message just shows a few area codes i.e 0151, 01744,01695. The text message also has a small speaker symbol rather than the usual envelope. Has anyone got any ...