General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Intelligent Finance

I have just received this from Intelligent Finance, I have no idea who they are nor do I have an account with them. Any thoughts? Account Status Notification We are contacting you to Inform you that our Account security department identified some unu...

Resolved! Can't give a PAC code unless I top up.

Last month I contacted o2 as my 24 month contract was coming to an end on the 26th of this month.They were unable to offer me a good deal, and that I would no longer be entitled to the £10 loyalty discount that I had accumulated over the years.I aske...

Customer Service...poor beyond words

O2...a public plea....please please do something to improve customer service. It's intolerably poor, you are keeping people waiting absurd lengths of time and I for one have to pay 5p per minute. It's an insult to your customers - I've been a custome...

Windows Phone 8 announced today

http://www.bbc.co.uk/news/technology-20124639

Resolved! Slow internet connection

Hi. Has anybody else had this problem. Im on o2 and my internet connection is very slow. I can receive whatsapp messages ok but if i want to connect to Facebook or surf it takes forever to load. Wifi is absolutely fine. I went to the o2 shop yesterda...

Resolved! has anybody else noticed

when i first joined o2 (when went broadband), i signed up for upto 20mb download am still paying for same. but tests say i now only getting 9.8mb. at first was getting 19.21mb when sign up, then get the upgrade box, it goes to 14.25mb.complain they s...

James Bond Skyfall Phone - Xperia T

I saw Skyfall last night (great film, go and see it!) and only noticed the phone in the film once which I thought was a bit poor for the phone dubbed as 'Bonds phone of choice'. However, it's a cool looking phone, does anyone have any experience of i...

Resolved! unlikely O2 email

received an email from O2 PLC relating to security upgrade!This must be a scam of at least phising

New POS payment system for business.

I could have made so much use if this had been around a couple of years ago: http://news.o2.co.uk/?press-release=weve-launched-a-new-chip-and-pin-mobile-pos-service

Early upgrade

I'm a very disappointed with O2 as after being a loyal customer for 5 and half years I cannot get any special offer.... All I wanted is a free early upgrade to the Iphone 5, but instead I have to wait until next March! I don't know if I can wait that...