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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4006 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13293 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13604 Views
  • 89 replies
  • 0 kudos

O2 Joggler... IMEI Number?

Why would my O2 Joggler have an IMEI number on it?I'm thinking SIM card anyone? I can understand MAC address, and a Model number, which is really funny as "A02JOGON"

Anonymous by Not applicable
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  • 7 replies
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Very disappointed now ex O2 customer

Im just writing to say how disappointed I am in O2 and how regrettably I am now leaving after being an O2 customer for about 5 years.Last time I renewed my contract 18 months ago I was messed around by O2 with getting a new handset. I was promised it...

Anonymous by Not applicable
  • 935 Views
  • 10 replies
  • 0 kudos

O2 and My address

Hi,I just want to know what i can do when someone else is using my address as correspondence with O2 ie i've had a bill posted to my address (WITH MY address on it so it's not a royal mail mistake by posting it through the wrong door) and O2 seemed v...

Anonymous by Not applicable
  • 1519 Views
  • 6 replies
  • 0 kudos

Contract Name Change

Hi all,Couldn't see anything in the help section about this. But does anyone know what the procedure is for changing the name on your contract?Long story short, my girlfriend's contract is currently in her mum's name and she wants to have it changed ...

Anonymous by Not applicable
  • 3574 Views
  • 2 replies
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iPhone 3G PAYG £342.54 in UK, £61 in US?!

What the #### is Apple/02 in the UK thinking about, how can they justify selling the now 'old' iPhone 3g on pay as you go for £342.54 over here, when in the US it now retails for only $99 (£61) on pay as you go?!?!?!?

Anonymous by Not applicable
  • 954 Views
  • 8 replies
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Goodbye o2. Hello other networks!

#### I'd never have signed up to an 18 month contract in a billion years, I never have, because I know I'd want a new phone way before 18 months is up. But o2 allow us to upgrade early, so why not? So I signed it like a sucker and now they've changed...

Anonymous by Not applicable
  • 1225 Views
  • 23 replies
  • 0 kudos

Exchanging a broken phone

Hi,I have a sony ericsson phone which I have only had for 6 months, however, i have numerous faults with it, including having to tape one of the buttons back on. I have been to the o2 shop and they said they can send it off for repair, but is there a...

Anonymous by Not applicable
  • 1528 Views
  • 8 replies
  • 0 kudos

New iPhone Today

So it seems Apple are set to launch a new iPhone today.How long will it be before O2 advise if we'll be allowed to upgrade early like we were with the iPhone 3G?Be nice to see some prompt decision on what options are available to us.

Anonymous by Not applicable
  • 1294 Views
  • 53 replies
  • 0 kudos