General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! O2 mobile insurance

How to get it? Web says in-store or call. I cannot get anyone to answer my call or even get on Chat! With so many angry customers complaining/affected about O2's network outage, everything else is at a standstill. Very very disappointing O2.

Re: Difficulty in Getting any Customer Service

I am posting my emailed complaint here as the chat isn't working and I can't find an email option in my O2. I have emailed to mycare@O2.com, but get an automated reply to use the chat or go to the contact website if I prefer to email O2, but there is...

Resolved! Difficulty in Getting any Customer Service

I recently bought a HTC One S and needed to order a Microsim. I made my way to the SIM order page but immediately found it confusing. I am already with O2 (have been for nearly 10 years) so I clicked '>>I am already using an O2 SIM' - this brought up...

No signal since thursday

Iv had no signal or very week signal now since thursday i have tried another operaters sim in phone n that had full signal so know the phone works fine.Therefore can only assume the issue o2 is having has not been fixed properly or there is another i...

Resolved! todays "intermittent" service what a lot of rubbish

I have had NO service at all today from 11.33am (when I tried to text my son) and still have nothing and its 17.22pm there is nothing intermittent about it there has been NO SERVICE since 11.33 not 12pm . I have been travelling as a passenger from le...

O2 down again???

Unable to make/send/receive calls & texts. Similar queries being submitted on Twitter.....please tell me its not happening again

SGS3 and Jelly Bean

When is this going to happen???

apple iphone scratches causing delay in supplies

This is a lil report on why there.could be delays in getting an iPhone 5(See macblank's link below)

iPhone 5 Stock

Can anyone tell me why I seem to be waiting an age for an iPhone 5 which was ordered over the phone with o2 business yet they are shipping phones to local stores which now have stock?

Another iPhone Post... DEFINATELY WORTH READING FOR NEW AND EXISTING CUSTOMERS

If you are upgrading or getting an iphone 5 from o2, they are advising the handsets are coming from carphone warehouse... However o2 are charging you their handset price... check the tariff and phone youre getting on the carphone warehouse site, make...