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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 42699 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34674 Views
  • 45 replies
  • 6 kudos

How is o2 Customer Service so shockingly bad it is unusable and surely in breach of contract?

So it has now been 7 weeks since I sent a customer service request - requesting some simple information required by my insurance company to make a claim. o2 have systematically failed to deliver a document containing some very simreliableid.comple in...

London: No 4/5G & mast faults reported in many places

I've just listed to customers services half a dozen postcodes in all corners of the city where this has occurred in the 10 days since joining, and they confirmed faults at them all, in line with the online status checker. Can someone tell me how this...

Fires1 by • Level 1: Joiner
  • 618 Views
  • 5 replies
  • 0 kudos

Adverts everytime

Don't no if any one else is having this problem but every time I go on something on the internet keeps coming up with a advert every time it's driving me bonkers never happened before

Pipstop78 by • Level 11: Motivator
  • 535 Views
  • 5 replies
  • 0 kudos

Billing / payment issue

I was a loyal customer of o2 for almost 20 years. August 2023 I tried to upgrade my tariff for a better deal (my contract had ran out a couple of years prior and the tariff was outdated and I needed a better deal). I received confirmation emails to s...

H3v by • Level 1: Joiner
  • 483 Views
  • 3 replies
  • 0 kudos

shocking customer service

Anyone else having an issue with imessage and factime not able to be activated ... i have been on the phone to O2 8 times now - keep getting cut off and no phone calls back. Hours i have now spent trying to sort this out. One of the responses was tha...

Fain by • Level 1: Joiner
  • 299 Views
  • 2 replies
  • 0 kudos

Dreadful Customer Service

Long story, so bear with me. I upgraded my phone at the start on June online. The plan was to pay the reminder of my old device alongside the new device and plan. I was told it would be up to two weeks. More than 3 weeks later I called up and was tol...

joe_chatt by • Level 1: Joiner
  • 301 Views
  • 2 replies
  • 0 kudos
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