General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Loss of o2 signal since moving broadband to Virgin Media

A few months ago I moved my broadband from Sky to Virgin Media. I have always been with O2 for my mobile. I used to have full signal in my home, but since moving to Virgin Media Broadband, I never get full signal in my home, and it’s usually on just ...

O2 Completes Work to Improve its Mobile Network in Derby

O2 Completes Work to Improve its Mobile Network in Derby - Virgin Media O2https://news.virginmediao2.co.uk/o2-completes-work-to-improve-its-mobile-network-in-derby/ O2 UK Complete 4G and 5G Upgrades for 1,500 Postcodes in Derby - ISPreview UKhttps://...

Problem to move nr from PAYG to pay monthly

I've requested O2 PAYG to O2 pay monthly keeping same number more than 1.5month ago but they have blocked my old number and nothing was done. I only have promises and feedback I should wait 24h for the problem to be solved. I also bought that number ...

I can't talk to a human!

All day no option to talk to a human! This company is rubbish! I'll be taking them to court for breach of contract now! Virgin have destroyed an already dying company! Now I complain to Telefonica direct yet again! 3 time now! At least they reply and...

Andrew [Removed] NEEDS A RAISE

I cannot express how helpful and generally lovely Andrew [Removed] in pay monthly customer service was. Firstly, when I called the first time to set up my direct debit he explained that I have to wait until my due date had passed to set it up. I lead...

O2 trashing peoples Credit File in ERROR!

I unfortunately went bankrupt 6 years back after losing my business, and for some reason O2 only put one half of the agreement in the bankruptcy (why did they ever split a contract in 2 in the first place?). They then defaulted the other half 6 month...

O2 teams up with National Cyber Security Centre to keep shoppers safe this Black Friday and Cyber Mo

Useful article :- Virgin Media O2 teams up with National Cyber Security Centre to keep shoppers safe this Black Friday and Cyber Monday - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-teams-up-with-national-cyber-security-centre-to-...

WARNING: Be careful cancelling airtime when you have device plan

This is warning anyone who is thinking to cancel airtime on their contract when they have a device plan. I've been long term loyal customer of o2. I had Apple Watch Ultra, Airtime on Watch, iPhone 15 Pro Max 1TB and Airtime which has Plus Plan. It ha...

No service in SN25 2AE

We are now into the 4th week of no service since moving to SN25 2AE. O2 texted to say they had identified a fault and were working on a fix. Latest update yesterday said O2 would update in 7 days. No mobile data and calls/ text frequently unavailable...

Google Pixel 9 Pro Fold - Still not in store for collection

Hi all I hope you are well, Wondering if anyone else who pre-orderd a Pixel 9 Pro Fold has received their phone or has any information on when they can be collected in store? I pre-ordered the phone as it was announced last month, was supposed to be ...