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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 46073 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 37284 Views
  • 45 replies
  • 6 kudos

Amazing feedback for Bournemouth store

I just spoke to an 02 advisor on the phone who said I should post positive feedback here. But if you ever visit the Bournemouth 02 store, and you are served by either Georgie or Chris, please know you are in safe hands. They honestly where so helpful...

Cancelled upgrade using switch up

I used my switch up to upgrade to an iPhone 16plus and swiftly changed my mind as it gave me migraines. I returned the phone within the first day of receiving it and had to wait three weeks without phone service while they processed the return (due t...

Suedaki by • Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Armenia

Dear O2, I recently informed you of a scam from an Armenia source, 3/9/24 two calls to my mobile and 4/9/24 two more calls to my mobile. None of these calls were answered and still £150.99 was taken from me. I did inform you at the time and I got a c...

Douglas3 by • Level 1: Joiner
  • 469 Views
  • 1 replies
  • 0 kudos

Upfront payment

Hi i paid twice for upfront payment of 75 wd a total of 150 for my device plan apolication unfortunately was not successful, they said they will refund me within 24 hrs but till now im just making a followup.

Jez2San by • Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos
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