General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Billing / payment issue

I was a loyal customer of o2 for almost 20 years. August 2023 I tried to upgrade my tariff for a better deal (my contract had ran out a couple of years prior and the tariff was outdated and I needed a better deal). I received confirmation emails to s...

shocking customer service

Anyone else having an issue with imessage and factime not able to be activated ... i have been on the phone to O2 8 times now - keep getting cut off and no phone calls back. Hours i have now spent trying to sort this out. One of the responses was tha...

Dreadful Customer Service

Long story, so bear with me. I upgraded my phone at the start on June online. The plan was to pay the reminder of my old device alongside the new device and plan. I was told it would be up to two weeks. More than 3 weeks later I called up and was tol...

Record-breaking singer songwriter RAYE to perform a FREE Priority gig for fans at O2 Shepherd’s Bush

From the O2 news room :- Record-breaking singer songwriter RAYE to perform a FREE Priority gig for fans at O2 Shepherd’s Bush Empire - Virgin Media O2https://news.virginmediao2.co.uk/record-breaking-singer-songwriter-raye-to-perform-a-free-priority-g...

Slow iPhone? How to Fix a Sluggish Device in Minutes

I am not an iPhone user myself, but this looks like a useful article :- Slow iPhone? How to Fix a Sluggish Device in Minutes (cnet.com)https://www.cnet.com/tech/mobile/slow-iphone-how-to-fix-a-sluggish-device-in-minutes/

Can’t make out going calls

I got a new tariff yesterday. I can’t make out going calls since. o2 customer service is by far the worst

Where is my order

I was promised communication today to say where my order is, I have not received any communication I feel this is bad service not communicating

Worst network ever.

Any ideas?? At my wits endSignal has been absolutely atrocious, either says 4G/4G+ and then doesn't work or says it with an exclamation mark in the bars but and doesn't work or just doesn't show anything and doesn't work. Have tried the complaint rev...

O2 poor at following up on offers

When i purchased new Samsung flip 6, I was told I would get a voucher to but galaxy earbuds for £20. 3 weeks later the SMS arrived with the code- it didn't work. Phoned 02 and they cut me off. Phoned again next day and after a long conversation expla...

Frustrating experience with O2 customer services

I just had the most frustrating experience with O2 customer service. I called in to get some help with my account, but the background noise on their end was ridiculous. It seriously sounded like the agents were having a party—there was shouting, scre...