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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28900 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29276 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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A ‘would’ve been’ new customer…be afraid….

1/ joined o2 via virgin tv deal2/ sim arrived, didn’t work.3/ called for assistance: cut off 4 times and finally gave up after 3 hrs.路‍4/ decided to cancel as on day 3 of a 14 day cooling off period so called again.5/ advised unable to cancel as ther...

Anonymous by Not applicable
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  • 11 replies
  • 4 kudos

Bad Reception and data coverage

Hi, I've just joined o2 from Voxi/Vodafone and I'm having quite a lot of issues with data and phone reception, I was recently waiting for an important call with my phone right next to me and then had a random news alert that showed I had a missed cal...

hickory by Level 1: Joiner
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  • 7 replies
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Still no final bill or refund

I was told I would receive a final bill within 14 days of cancelling my account and porting to another provider. It is now 28 days later and still nothing. I have no access to my O2 account since cancelling and therefore cannot see any bills either i...

Dave75 by Level 1: Joiner
  • 1506 Views
  • 11 replies
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Scam calls?

I keep receiving phone calls supposedly from 02 from overseas call centre's trying to offer me an improved deal/upgrade etc. My phone flagged up a couple of these numbers as possible scams. The most recent number is: 02035764639. Can anyone confirm i...

Richard67 by Level 1: Joiner
  • 333 Views
  • 2 replies
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Why Piggy Back from Super Market?

So many people I know piggy back on O2 from well known Supermarket? I have What is called premium number, extra scrutiny. 07895 xxxyxx I love being O2 customer!

AztecUK by Level 3: Thinker
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how do i get in contact with o2 if i have no signal !!!!

why has o2 no longer have an online assistant and no i dont mean that AI robot that keeps telling me that the agents are all extremely busy and that i can ask them then when i type explaining everything they repeat the same unuseful answer they gave ...

eq12 by Level 1: Joiner
  • 795 Views
  • 6 replies
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Black Friday 2023 s23 deal - Anyone had it?

Edit - This is an upgrade, not a new contract. Long time customer, two accounts, mine and my sons. Linked, I am the account holder on both. Upgrading my sons handset and paying the £60 odd that was left on the device plan. I tried to order a Samsung ...

Beardy by Level 1: Joiner
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  • 1 replies
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Most data used?

Just a query for everyone really to see how much data is the most you have used in a month. With video sizes being larger than ever thanks to 4k content and people using their phones as hotspots for downloading games etc…. I know the limit on unlimit...