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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39365 Views
  • 45 replies
  • 6 kudos

O2 trashing peoples Credit File in ERROR!

I unfortunately went bankrupt 6 years back after losing my business, and for some reason O2 only put one half of the agreement in the bankruptcy (why did they ever split a contract in 2 in the first place?). They then defaulted the other half 6 month...

No service in SN25 2AE

We are now into the 4th week of no service since moving to SN25 2AE. O2 texted to say they had identified a fault and were working on a fix. Latest update yesterday said O2 would update in 7 days. No mobile data and calls/ text frequently unavailable...

SimonJA38 by Level 1: Joiner
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Has Reception Gotten Really Bad?

The data download speeds has been terrible of late. Is it me or has everyone seen this too?I've not move to a new area for work but the reception has been so bad. I can' do whatsapp calls without it constantly dropping and reconnecting and loading ba...

db270488 by Level 1: Joiner
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  • 3 replies
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Time sync is 5 seconds slow, causing 2FA errors

Is there an issue with the O2 time servers? Keeping the automatic sync enabled on my phone the time is alwyas around 5 seconds slow.Disabling/re-enabling automatic time doesnt fix it.Restarting phone doesnt fix it.Changing time zone back and forth do...

rleyshon by Level 1: Joiner
  • 335 Views
  • 3 replies
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WiFi and 4G Calling

Is WiFi Calling now enabled on the O2 side by default? As 360 migration is complete, I remember reading somewhere that these services are now enabled on all Contract accounts, but can't find where I read that This https://www.o2.co.uk/help/network-co...

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pgn by Level 78: King of Kings
  • 1680 Views
  • 5 replies
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Huddersfield Mast Removed

Does anyone know when the new mast is going up, no signal now for 2 months, its ridiculous, going to delete direct debit now, refuse to pay airtime !!!

SailorJu by Level 1: Joiner
  • 442 Views
  • 4 replies
  • 0 kudos