General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

I cannot upgrade my phone in branch or on the app?

Hi, I've had the same iPhone XR with o2 since 2018 and am long overdue for an upgrade. A few days ago I dropped my phone damaging it beyond repair, so visited the store to upgrade. I was told after giving my details that they couldn't access my accou...

Account problem

Since the middle of October we have had problem with o2 to clear the balance ** numerous agent on 202 had told us this would be sorted. The pho was returned and has been confirmed as returned but my bill still shows an outstanding payment. We do have...

No signal and poor customer service - promises never followed through.

Morning all Anyone else find the customer service from O2 really poor? I have been reporting that the signal where I live has been unusable for the last year. Basically paying for a service I can't use. Which is a real shame as Ive been with O2 for m...

Application for £8 sim rejected twice despite perfect credit

I ordered an £8/month sim and was rejected twice. I couldn’t understand and worried that something was wrong with credit files. I checked and found these scores: Experian 999/999 Equifax 943/1000 Transunion 665/710 I have a long credit history and ha...

Scam Calls from "O2"

I've recently been plagued by calls from landline numbers about ten times by people saying they're from O2 offering a 30% discount on my bill due to service outages (which I've not experienced). After listening to questions on the first such call I d...

Disney channel

I’m confused. Are o2 paying me £7.99 a month for that awful Disney Channel? You should be ashamed of yourself trying to inflict that trash on to your customers

Last 3 Days internet is not working properly. browsing take ages. asked few friends. Is anyone else?

Last 3 Days internet is not working properly. browsing take ages, can not do most of stuff via sim internet which I use to get done. Restarted internet, mobile, no joy. Internet works fine on WIFI, just sim internet very poor. Asked few friends. Does...

0800 Payment line not accepting key inputs

Tried to pay my bill via the 0800 automated payment line this morning, but when it asked for things to be answered by pressing "1" or "2" it then didn't recognise them. So, I press "1" to confirm (as instructed ) but the voice just replied "Sorry, th...

Virgin Media O2 UK Small Cell Trial Brings Faster 4G to Skegness

Virgin Media O2 UK Small Cell Trial Brings Faster 4G to Skegness - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/virgin-media-o2-uk-small-cell-trial-brings-faster-4g-to-skegness.html

Switched providers but still getting charged with a direct debit

Hello,So recently I've switched from o2 to Sky mobile and kept my same number. I have also deleted my account on My O2. I am still getting charged for my monthly rollover plan. I contacted o2 and they said they've taken everything off the system thei...