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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 201 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Upgrade

As part of an upgrade application I was asked to ring an 0800 number and provide numbers from my passport. The man on the phone had poor reception and background noise with children so I didn't feel certain that the process was legitimate / secure an...

Jen250 by Level 1: Joiner
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  • 1 replies
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08448 003811 18 plus restriction

HelloI have an additonal bill on my pay monthnly for dialling 08448 003811. I don't want to dual it again to find out who it is and get more charges. Does anyone know what it is for. I'm suspecting it's from 02 when I removed 18 plus restriction. Can...

Sprouts by Level 1: Joiner
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  • 12 replies
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No phone signal

No signal for 3 days here near Drumnadrochit, apparently will be unavailable until 8pm on Friday 17th, never received advance notification about this very long outage. EE network is working fine so in the process of migrating. Also unable to log in t...

Ddare by Level 1: Joiner
  • 451 Views
  • 1 replies
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Google's Find My Device coming to the UK

Google’s Find My Device network seems to be slowly rolling out in the UK and beyond | TechRadar Edit: This service is also available on iPhones, but some may not want it. Below is an excerpt from an article on how to turn these services off: How to t...

Bambino by Level 85: Esteemed
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  • 3 replies
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O2 recycle scam!!!

I did the 02 refresh and upgraded my iPhone 7 last week. I went ahead with accepting £175 for my phone via the o2 recycle at the same time as upgrading my contract. I received the packaging and it was flimsy so added some secure bubble wrap and cloth...

Liz4paris by Level 1: Joiner
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  • 9 replies
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Down grade a tariff

I have reached the end of an 18 month Virgin sim only deal. Whilst the unlimited data during this period was fine I didn't need or use anywhere near that amount. Now I want to downgrade to a 50gb sim at £10 pm but when I go into "upgrades" it only sh...