Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
O2 offers new and existing Pay As You Go customers the chance to boost their data for no extra cost - Virgin Media O2https://news.virginmediao2.co.uk/o2-offers-new-and-existing-pay-as-you-go-customers-the-chance-to-boost-their-data-for-no-extra-cost/...
Just noticed an error in one of the sections on:https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=phone+big-bundles Looks like a section has been omitted and the text from the section below it pasted instead:One to feed back to the O2 Main si...
DHL & O2: A Match Made in Customer Service HellLet me share my recent experiences with DHL and O2, both vying for the title of Worst Customer Service. DHL, supposedly delivering an O2 order, didn’t just delay—it never arrived. This isn't a one-off: I...
Hi What can I do when O2 have not fulfilled their promotional deal? I have called customer services many times and they suggest writing in to complain. I've written to Complaint Review Service and waiting over 10 working days without any response. An...
I am sick and tired of calling O2 customer services. I’ve been with them for a couple of years now and thought it was time to upgrade. This was done online and it was very straightforward and hassle free and the phone was dispatched within 24hrs. Due...
S23 FE is slower than my S3 was year ago. Its embarrassing as my daughters i15 on O2 was able to order a whole meal before I'd even loaded the menu, and it was in a 5g zone. It's a flagship product and should do better. I'm not discounting a stealth ...
Hi I’ll looking for an upgrade to iPhone 16 when I go to upgrade the package that’s been offered of unlimited data text and call is more expensive as to when I would get a new contract I’m I better just cancel my contact then take out a new 1 or go w...
Per the title, my order has been processing since the 13th; is anyone else's still on that also?I'm expecting something to have gone wrong since it's 3:34am - on release day - and the order hasn't been dispatched yet
Does anyone else agree that O2 Customer services are the worst of any company? Near 7 weeks have now passed since first raising my complaints via phone calls and emails and all they do is close the calls without making any contact and providing an up...
Hi there, I am incredibly frustrated with the service I have been receiving from the O2 contact centres. More so than any other call centre I can recall. The service is appalling. It's embarrassing. This started with me calling on Thursday the 24th O...
