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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Order stuck on processing for 3 weeks.

I ordered an Apple Watch series 9 during a promotion to receive a set of AirPod pros for £20. At the time, the watch was out of stock, and I was told stock would be available within 3 weeks. (Is currently in stock) However, within maybe 3 days the wa...

Slackulous by Level 1: Joiner
  • 1868 Views
  • 11 replies
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Iphone 16 pro max Delivery

Hi Everyone, I placed my pre order of the iphone 16 pro max White 512gb On the 13th and i have spoke to o2 and they are waiting for stock from the manufacturer. Would anyone on here be able to shed light on when o2 will get the stock and when i will ...

virgin mobile to o2 and then nightmare on new deal

got no option moved to o2 of virgin mobile £20.67 to 8th oct 2024if i never updated i would have been locked in to the £20.67 + new rpi thing moving to o2..on the end of o2 deal 21st sept 2024 got a great deal of o2 . £14.99 but then the shock of lif...

JASON11 by Level 1: Joiner
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New Scam?

This is a new one on me. Maybe someone else has heard of it before, but I haven't. In any event, it's something to think about and be aware of. Criminals are dropping thumb drives randomly on the street or in shops with viruses or back door access so...

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Bambino by Level 86: Prestigious
  • 701 Views
  • 4 replies
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Cancelling an Order and Switch Up

I recently placed an order for an iPhone 16 Pro Max, however i'm having doubts about it. I was thinking if I cancelled the current order of the Pro Max would it allow me to order a new device through switch up or would there be issues with the fact I...

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jmilner by Level 3: Thinker
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Urgent Suggestion needed - Lost access to number

Hi, I had a eSIM and have lost access to the oldphone and O2 are not able to issue a new sim of any sort due to an error in the system. No one has been able to the issue. I have visited 5 different stores and spent 3-4 days worth of time on calls wit...

sriksv by Level 1: Joiner
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No service!!

I'm totally fed up with having no service on my S24. Ever since I went from Virgin to 02 it's a nightmare. I'm missing doctors calls, texts don't come through, and helf the time I can't make a call. Battle going on with 02 right now, I'm not paying f...

Joolz1 by Level 1: Joiner
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  • 3 replies
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Can't get delivery

Hi I ordered a phone vis upgrade with switch up last week and it kept getting deliver attempted all week which no one was in al week. So I contacted O2 support and got it changed to Saturday and now the tracking isn't updating so I'm guessing outs no...

Mattpwns by Level 1: Joiner
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  • 1 replies
  • 0 kudos