General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Iphone

My dad bought an iphone from apple directly but dropped it and broke the screen, he never had insurance on it so owes money for it. He now wants to get an iphone with 02 on a contract but is worried apple could block it because of owing them for the ...

More eSIM drama

Has anyone who has had problems with eSIMs actually had them resolved? Now on day 25 of NO SERVICE due to eSIM order stuck in processing. Thought I had some light at the end of the tunnel on Sunday when showing as complete, pressed the activate, got ...

creditreferrals@02.com

Does anyone ever get a response from the creditreferrals@02.com. They have basically ruined my life. And the customer care of the 02 team and systems are appalling. I would have a excellent credit score if it was for 02.As they have held a credit def...

Samsung galaxy s24 ultra

Hey there avoid now if you are ordering samsung galaxy s24 ultra smart view wallet case,i have done this twice now but for thr second time still sending me a case for just s24+ not ultra..Avoid avoid !

I keep getting a text from PdbSMS

Anyone have any idea who they are? They keep sending me an OTP for PayDashboard? I have noidea what this is. There’s no phone number shown, the sender is ‘PdbSMS’. Thanks in advance.

Resolved! ICE SKATING DISCOUNTS

Hi All, Will O2 priority be doing their 1/3 off ice skating tickets again this Christmas season? Last year the discounts were out mid October but I haven’t seen anything as of yet. Looking forward to it!

How to speak to someone that can actually help at customer services

I’ve had a PAYG O2 contract that I use as an emergency phone. I thought I’d lost the phone so called customer services to get a replacement sim. The first guy at the call centre in India I spoke to tried to hard sell me a contract…even though he unde...

Cybersecurity Awareness Month: Virgin Media O2 explains how to connect safely when abroad

From the VMO2 newsroom :- Cybersecurity Awareness Month: Don’t take the bait! Virgin Media O2 explains how to connect safely while abroad - Virgin Media O2https://news.virginmediao2.co.uk/cybersecurity-awareness-month-dont-take-the-bait-virgin-media-...

DfT investigates upgrades to mobile and Wi-Fi services for train passengers

This is not an O2 article, but it is a topic of general interest that is occasionally raised in this forum :- DfT investigates upgrades to mobile and Wi-Fi services for train passengershttps://www.ianvisits.co.uk/articles/dft-investigates-upgrades-to...

O2 Recycle

I decided to recycle my old Samsung Galaxy S21 5G Ultra, was quoted £118. Nothing was wrong with the phone, not a scratch, mark nothing. I then get an email saying they are reducing the quote down to £23.60, saying it had "screen burn" which it didn'...