O2

I'm about to do My first switch up i've looked on the forums and can't find the information about the process my understanding is i log out of everything and factory data reset the phone go into store they check the phone to make sure its in not brok...

Hi i understand this is just a o2 consumer forum rather than anything official but im having major problems with o2 CS and am getting nowhere so any advice is welcome Still awaiting my free gift from 70 days ago contacted CS but all they say is we wi...