wheres my phone

robbie996 · ‎13-12-2024

Been over a week now waiting for my new upgraded phone , and the same text message every day at 16.26 saying we are sorry blah blah blah... Not good enough. Is every other customer experiencing this poor service?

madasaf1sh · ‎13-12-2024

@robbie996

There are multiple threads on the issue to do with the warehouse in Northampton been closed for a period due to an ammonia leak... So I would suggest doing a search to find the information

You. can always cancel the order and go elsewhere...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

cuewell · ‎14-12-2024

I have the same problem waiting 2 weeks for new phone, same text same time o2 are poor to the extreme.

Cleoriff · ‎14-12-2024

@robbie996 @cuewell

We had a few posts here yesterday where members were saying they had received their phones.

It might be worth contacting sales for any update on your devices.

Message them on Social Media -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2

Veritas Numquam Perit