General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Signal really poor

Why has the o2 signal gone really poor ?

Mobile data issues.

I work in the PO12 1DS area and on a daily basis there is no mobile data connection. My phone still displays the '4G' connection symbol and calls and texts can still be made but like clockwork on a daily basis there is little to no Internet connectio...

O2 put themselves first

Heads up for anyone who is unfortunate enough to have to face O2 customer service.I purchased a new phone a week ago and it was sent to an O2 address up in Leeds, not the delivery address I had asked for it to be sent to. I thought this would be a si...

new Esim stuck in "processing"

Have been told I need to wait 5-10 days for an E-Sim swap to take place. Did not even want a Sim swap but due to not receiving calls or being able to make calls since yesterday morning this is what customer services advised I needed to do. Now I am s...

Switch up

Last time I Switched up my phone I wasn't asked to return the phone I had and gave it to my son. This time it's saying have to return phone. My phone has a crack on the screen,will this affect it. Also as I can't get to shops I tried online but when ...

Where is my order - contacting O2 for help

I’ve done this twice and got nowhere

How is o2 Customer Service so shockingly bad it is unusable and surely in breach of contract?

So it has now been 7 weeks since I sent a customer service request - requesting some simple information required by my insurance company to make a claim. o2 have systematically failed to deliver a document containing some very simreliableid.comple in...

London: No 4/5G & mast faults reported in many places

I've just listed to customers services half a dozen postcodes in all corners of the city where this has occurred in the 10 days since joining, and they confirmed faults at them all, in line with the online status checker. Can someone tell me how this...

Adverts everytime

Don't no if any one else is having this problem but every time I go on something on the internet keeps coming up with a advert every time it's driving me bonkers never happened before

Billing / payment issue

I was a loyal customer of o2 for almost 20 years. August 2023 I tried to upgrade my tariff for a better deal (my contract had ran out a couple of years prior and the tariff was outdated and I needed a better deal). I received confirmation emails to s...