General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Recognising an incredibly helpful member of staff

Hi,Does anyone know how to leave positive feedback for helpful members of staff at O2? I just got off the phone with a lovely representative, Elizabeth Rowins (may be spelling her last name wrong, could be Rowinns too ) she helped me to change my for...

Resolved! Upgrade

Hi I’m due an upgrade and wondering which phone to get

Shocking Customer Service

I just wonder if there is anyone else out there - anyone - who has had a satisfactory resolution to their complaint from O2 Customer Service? I have for weeks now, literally weeks been trying to get a response from O2 and have used the Virtual Assist...

Disgraceful

Hi, My name is MR A. I have 2 phones and one watch on my account (with you over 14) years which will never be renewed with o2 again. The reason for my complaint is because if overcharging on the account, no one willing to help me, giving me the run a...

No data for 4 weeks

4 weeks of no Mobil data, lots of calls to o2, a visit to a o2 store, a email to head office, all with no help or any help to resolve my problem, o2 can now stick my 14 years as aloyal customer and there bill, I’m off to Vodaphone

A54

1st phone faulty USB, now my 2nd replacement phone, same issue A54, THERE WASTE OF MONEY

scam call from 0344 809 0202

Have just been scammed by caller from 0344 809 0202 with heavy indian accent. Saying i was gettig discount on my account and would be sending me 2 texts, one warning about scam and another with code to confirm ID. As number was from O2 like a chump i...

Returning previous customer

Hello, A few months ago I left O2 and joined Virgin Media. I have just received confirmation that my account has been returned to O2 services. When I log in online the website tells me to choose a username/email address. At present my email address i...

Terrible service

My bill has almost doubled, but I am unable to view it and cannot imagine the reason for the increased charges. I was transferred from Virgin and am very unhappy with the handling of my account.

Online Chat

Why is it difficult to contact companies nowadays? No, I don't want to ask your virtual assistant. No, I don't want to ask community. I want to speak to a real person who works at the company and help me out with the issues.