cancel
Showing results for 
Search instead for 
Did you mean: 

Return handset done via switch up

Jonny
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

I have returned a handset I did via switch but not my original handset but now it won't let me switch up again, should the switch up be available again or do I have to wait 3 months now?

Message 1 of 4
259 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

It's every 90 days now for everyone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
247 Views

Jonny
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Even if you return the device you upgrade to?

Message 3 of 4
226 Views

MI5
Level 94: Supreme
  • 151320 Posts
  • 648 Topics
  • 28829 Solutions
Registered:

@Jonny 

Yes. They changed the rules a while back.

https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
196 Views