General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Clear Vision Communications

Hi, My wife's phone was on O2 and had mysteriously been ported across to "Symphony Communications", and while the new provider had provided O2 access, this got cut off due to a £20 allowance being exceeded while travelling abroad at one point. We had...

Default on Credit report (Virgin moved an unused sim to Volt without my permission)

Hello,I've been through quite a saga with this, but it has culminated in a default being added to my credit report, and I am furious about it.TLDR: Virgin transferred an unused sim to O2 after the merger, didn't notify me or get my permission, disput...

O2 Default on Credit Profile

Hi all, This story has been very hard a stressful, one of the worst customer experiences I have ever dealt with, numerous calls, emails and letters with no help. The amount of contact I have made is endless. I’ll give you some background. I took out ...

Enhance Private 5G Solutions for UK Businesses

From the O2 newsroom :- Virgin Media O2 Partners with Accenture to Enhance Private 5G Solutions for UK Businesses, Tapping into Estimated Half a Billion Pound UK Market - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-partners-with-a...

Ipad pro 13 inch preorder

Unable to pre order the new ipad pro 13 inch, even O2 could not process it over the phone, states having trouble reserving your items, try again later

Christian Ivan

Just wanted to say Christian Ivan dealt with my issues tonight in a really friendly and efficient way. He was so lovely and made me feel comfortable, while also being very knowledgeable and solving my issue as quickly as possible. He really went abov...

Scam

My 91 year old mother received an email saying she would be sent a new sim, then another email saying they had made a mistake and sent her a phone instead of a sim and a qr code to take to post office to return phone which another member of the famil...

O2 Reception varies according to phone

I have a conundrum with my personal iphone 12 which is on pay monthly O2. At home (and most other places) I only get one bar of network reception. However my wife's phone (also on O2 pay monthly) gets 4 bars. And my work mobile too (also O2 pay month...

Scam call immediately after ordering PAYG SIM

Yesterday I ordered a PAYG SIM card. This morning I’ve received a fairly convincing scam call from +441618502959 (a known scam source number) who knew my name, telephone number, and that I’d just ordered an O2 PAYG sim. They also knew a couple of spe...

Annual price increases greater than inflation rate

A recent email from O2 says that my annual charge will be increasing every April. I understand that this might be necessary, even though the cost of providing phone services seems to falling every year. However it is not just increasing by the rate o...