Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Text Message

I have been sent a text message asking for me to upgrade my bank details which clearly looks like it’s from 02 but it’s not?

Hoax by Level 1: Joiner
  • 3 replies
  • 0 kudos

Buying an android phone

I currently have a Nokia Lumia 735. I understand that from 31 December I will not be able to use Whatsapp on this phone as it has a Windows operating system. So, I suppose I need to get an android phone. The only things that I use my phone for are te...

victim311 by Level 1: Joiner
  • 2 replies
  • 0 kudos

I want to cancel my account

No signal or data for over a month, O2 admit there is a fault with the mast but keep spouting "we don't guarantee 100% signal"Ok O2...Regardless of your location... If the loss of signal is of no direct result of your actions, and it was never explai...

SB51 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Apple Watch issues

I have had a very annoying time over the past 13 days while trying to activate the eSim for my Apple Watch, which has resulted in me returning it to the Apple Store today so I don’t forgo the 14-day return. I’ve spoken to at least 10 different O2 gur...

DrPiano by Level 1: Joiner
  • 5 replies
  • 0 kudos

WiFi Calling not reliable

I have terrible O2 coverage at home (despite the coverage map saying it’s good). I therefore try to use WiFi calling, as my home broadband is very good.However, I find that calls on WiFi Calling are really unreliable - they drop repeatedly after less...

Networks Charging For Charity Donations

Am I the only one that finds it bad that mobile networks still charge the standard network charge for charity appeals? They should waiver the network rate charge when the number being called/messaged is associated with a national charity appeal such ...


Not sure what to do and any help would be very grateful. Been with o2 for 11 years and my current contract has now finished and would like to stay with o2. I have iPhone 8 and would like to upgrade to an iPhone XR but even with Black Friday deals o2 ...

Kentman by Level 1: Joiner
  • 3 replies
  • 0 kudos

Sony Xperia 1 and mobilephonesdirect

So I have started the new phone/contract search, and I rather like the Xperia 1. there is a good deal (well, several good deals to be honest) on the mobilephonesdirect website. My questions are then: Are the phones they supply single or dual sim? Has...

gmarkj by Level 57: Major
  • 4 replies
  • 1 kudos