General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Re: Welcome to the O2 Community! Introduce yourself here!

Hi Everyone, New user to O2. I got a small sim only deal to help improve deal I was getting to renew my Virgin Media contract. I’ve been impressed with the connection, data, and the app etc in my testing last few days since I got it.Two of my kids si...

Roaming

How do I turn on roaming? Thanks

Is this o2 or someone pretending to be

Hi got a call today from someone saying they are from.o2 and can offer me 45% discount on my bill etc told them no and hung up but I checked the number and also just installed trucaller and on Google it says the number belongs to the company Wrexham ...

Disconnected device

Hi All, So basically I had some issues paying my bill recently due to not working etc, they've blocked my phone saying that I need to contact payment team to set up a payment plan so I did and received an email confirming the first payment due date w...

Airtime Rewards

Do any of you make use of Airtime Rewards? I signed up for it sometime around the time I moved to O2 last year.Then promptly forgot about it. Opened it up a few months ago to realise that I had built up over £50 in credit but my account was inactive....

AFFECTED CREDIT SCORE DUE TO UNAUTHORIZED O2 ACCOUNT & TERRIBLE CUSTOMER SERVICE !

AFFECTED CREDIT SCORE DUE TO UNAUTHORIZED O2 ACCOUNT & TERRIBLE CUSTOMER SERVICE ! I write this complaint with deep distress about an O2 account which has been registered in my name with no authority. I have received a letter in March 2023 claiming I...

Porting to O2

brought one of the family over to O2 and the porting worked a little too well Ordered the monthly SimOnly and put in the PAC number. Order process was very easy.The old number was ported before the new sim arrived in the post (next day). The good is ...

Welcome to Spain! Not!

Good morning. Overnight I received an O2 Roaming SMS message saying "Welcome to SPAIN" and the usual info about usage coming put of my allowance etc. Except I'm not in Spain, I'm at home in the UK. Doesn't look like a scam as the only link appears to...

Constant pop-up on My O2

I was trying to connect to My O2 to top-up my Pay-as-you-go balance but every time the page changed I was confronted by a cookies pop-up that I had to either accept or manage the options before I could get back to the page I was trying to access.Why ...

Virgin to O2 migration ******show, I can't be the only one.

Since 7th July, when my Virgin phone was migrated to O2, I have had no texts, no calls and no data. I did receive welcome texts from O2 but a few hours later the phone ceased all communication and has remained silent ever since. All it will say is 's...