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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Network Coverage

Hi, I've been experiencing terrible network coverage wherever I go in the UK for almost a year now. I've been in to my local O2 store multiple times to have this issue resolved, yet nothing has been done. My device has been checked for any issues, no...

Who remembers 'O2 Chat'?

The long standing members of O2 (or Genie) will remember on the WAP page that there was a section called O2 Chat (formerly Genie Chat) back in 2001 / 2002.For those of you who are too young to know, it was back in the days before smartphones existed,...

Resolved! O2 Satisfaction survey (BY TEXT?)

Hi all...Just thought I would check if anyone else has received a satisfaction survey via text from O2? I contacted 202 a couple of days ago..today from a number, 24442, I was surveyed via text regarding my customer experience. Five questions to give...

Cleoriff by Level 94: Supreme
  • 28 replies
  • 0 kudos

eSim in China

Hi, I am travelling to China next week for the first time since switching to eSim. There is conflicting information on whether the eSim is supported in China. Can anyone confirm whether or not I can roam with eSim in China? Many Thanks

dan1080 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Harrogate town centre coverage

Harrogate town centre coverage has been awful now for the last 12 months! It used to be excellent and could stream movies etc but now the 4g and even 3G coverage is next to useless. I would have thought that O2 would have had it fixed in time for the...

Mantamad by Level 1: Joiner
  • 3 replies
  • 0 kudos

So I upgraded my handset

So after a while I finally upgraded to a Samsung Galaxy S10 128GB. I find it easy to use and quick enough which is all good. Battery life is good especially in middle settings. The cameras are ok I suppose although that was not my main reason. The mo...

anticpated by Level 29: Intuitive
  • 3 replies
  • 0 kudos

O2 Surprises

I have received a box of goodies from O2 SurprisesLots of techie things, which I no doubt will ask questions as to how to use them hahaha A mystery box was opened slowly and carefully. It revealed a model of Degas The Little Ballet DancerI burst into...

Anonymous by Not applicable
  • 15 replies
  • 5 kudos

iPhone 11pro delivery

I’m just wondering how long it’s been taking o2 to actually fulfil peoples orders for the iPhone 11pro?When I ordered mine (64gb in gold) on the 6th the delivery estimate was “within 3 weeks”. 3 weeks on and I receive an email saying there has been a...


wish to thank Marjan on live chat who helped me on the 12th of November, truly impressed by his dedication and efficiency amidst not a great Internet overseas connection on my side. THANK YOU O2 for your staff worthy of praise kind RegardsDr Misha Ah...

He-ho by Level 1: Joiner
  • 3 replies
  • 2 kudos