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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 417 Views
  • 24 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4975 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 17008 Views
  • 98 replies
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50 free minutes text from o2-UK - Genuine?

I've just received a text message from "o2-UK" that reads:O2: You've got 50 free minutes to O2 numbers waiting for you. No catches. To get them text YES to 22012 and use in 30 days. To stop texts, call 2220"I've never received a text like this before...

Anonymous by Not applicable
  • 3500 Views
  • 9 replies
  • 0 kudos

returned phone not received by o2?

Hi, i bought a Sony Ericsson C903 off O2 a week or more ago. I didn't like it and decided to return it. I called customer service, gave them the details like IMEI number and stuff, and then they gave me the order return number. They said they would e...

Anonymous by Not applicable
  • 1941 Views
  • 4 replies
  • 0 kudos

mobile scam

My wife has been losing money on a scam recently. She recieved a text for a message on the number 87122, all she did was view the number, never even put the number in and it took £3 off her, it has done this 3 times now, she has never answered it but...

Anonymous by Not applicable
  • 1834 Views
  • 6 replies
  • 0 kudos

SMS messages not arriving

Frequently me and my girlfriend (who are both on o2) are finding that SMS messages between us are not being received, as in sometimes I don't receive her texts and she doesn't receive mine. It's been happening over the last few weeks now.Is anyone el...

Anonymous by Not applicable
  • 1496 Views
  • 5 replies
  • 0 kudos

o2 Money.

HiI know the two o2 prepaid cards are pukka, and indeed have requested one.I am curious to know however why they do not seem to carry the Visa hologram, just the Visa logo?

Anonymous by Not applicable
  • 1350 Views
  • 27 replies
  • 0 kudos