General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

My £20 airpods order has been cancelled by O2 and can't be re-ordered

I recently purchased an Apple watch series 9 and applied for the £20 airpods. The delivery was attempted by DHL while I was on holiday. They didn't try any of the neighbours and the only dates they offered for re-delivery was while I was still away. ...

Proof of barring required for lost phone - Customer service not helpful at all

Hi all, I'm at my wits end here and do not remember the last time a company's customer service has upset/stressed me out this month. I lost my phone early last month and requested proof of usage/proof of barring from O2 on the same day that I had los...

My contract

I am seriously considering cancelling my account with you and moving to another provider on a sim only basis.O2 are far too expensive and I feel as a long time customer I am being taken advantage of.

O2 ruined my credit score due to their mistake and I physically can’t get through to the legacy team

Joined and left within a week due to no signal under the 14 day exit clause.Sim only contract. Fast forward 5 months and without any emails, phone calls or letters, my credit score dropped by 300 points. Turns out 02 had incorrectly added a £260 char...

O2 insurance is a money making scheme for them !! Never use it!!

Three months ago I upgraded my phone with o2 under a 3 year contract for an iPhone 15 (green). At the time I also took out the insurance that o2 offered. Last week I dropped my phone and it made a small crack in the top right hand corner of the scree...

Data bolt ons

Hi hopefully someone can help me. Ordered a data bolt on and ended up with it 3 times I want to cancel 2 of them. O2 customer service said they can’t do it and I would have to do it myself?

View bills online

I have viewed bills online before and now it says the page can't be found.If it's a wrong address, then it's your page thats broken, I clicked a link on my account page.I have also tried other browsers. the same message appears every time "This busin...

Worst customer service I have ever received in my life

Hi there, I have a credit file issue which is showing missed payments, this is affecting my mortgage application - have emailed and sent official complaints in on the 26th June, emailed the Exec team, emailed credit/amendments email, emailed Lutz's e...

open complaint for about to report to ombudsman

I have an open complaint with O2 as I can't get any signal in my new house (moved 2 years ago) They promise to call to discuss then drop the call after one ring. Shocking service, shocking coverage in my home and disgraceful that a comms company does...

02 Malware Polyfill.io detected on Payments page-

Logged in, to check balance then looked at add balance payments and immediatly my malware detection program found cdn.polyfill.io code trying to inject itself into my browser JS . seems your website has a problem - The JavaScript CDN service Polyfill...