Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Where I live does not have the strongest O2 signal, but the Apple coped quite well, particularly inside the house. The signal on the new Pixell 8 is not as good as the Apple XR and regularly records "no signal" inside the house. Why is this? Is the p...
Just checking my communications history online account and seen over 20+ messages saying... migration then just my name. No other information. Its showing every month since joined last year. Some months same message showing over 3 times. Cant see any...
I originally submitted a name change in 2022, to date was never changed. I resubmitted 01/03/24 and online it states 48rs nothing has happened, forever being fobbed off and broken promises. All handlers tell me something different no one seems to n s...
I have sent several emails to the complaints team but have not had a response. I also not being able to chat to a person and not a bot. I have told your customer services team that I have raised complaints via email too. I just don't understand why n...
First of all, chat support is at the lowest it can exist. I have been billed for a month of Disney+ Extra although I had Auto-renew OFF, but it took O2 system 2 days to cancel Disney+ Extra (Extra expired on 27/02, system canceled it on 29th). Bill w...
Hi everyone, first time posting here! I am currently travelling in Mexico and i need to receive a very important call in the coming weeks. The call will last around 30mins and will cost £2 per min to receive the call. My current tariff is:Your Tariff...
How much are people paying on average for sim only unlimited data texts phone calls ?.
The question of complaints is often raised on this forum. Part of the trick of making an effective and ultimately successful complaint is to clearly articulate your problem or concern and to make it easy for the complaint handler to understand your p...
I have power of attorney for my mother who sadly has gone into a care home and no longer uses her payg phone,she still has £20 credit on it,how can I get it back? I've emailed 02 with what they wanted to know but am still waiting on a reply!
I am usually very cautious when it comes to cold calling, but I fell for the aforementioned scam. I would say it was very sophisticated. The woman calmly explained I had been selected for a discount, she had ALL my details, I mean everything, from ho...
