Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

A mouth-watering gift

Hello everyone, I just wanted to say a great big thank you to @EmilieT @Martin-O2 and @Marjo for the absolutely amazing present i received in the post today. It was a bad morning for me today. It is one year since I lost my long time companion. As so...

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Seahorse by Level 4: Observant
  • 11 replies
  • 6 kudos

What phone

Which phone is better for my son iPhone XR or 11?

SH1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Advisor Feedback

Hi is there a way I can send feedback to a live chat advisor for the way he has assisted me today

Danmadgin by Level 1: Joiner
  • 2 replies
  • 1 kudos

Calls from congo

Today a new number being a nuisance+243971563727Cingo kinshasaCalled 4 times past hourWe had this beforeSo letting you know it might be starting again

Heatherk by Level 2: Apprentice
  • 7 replies
  • 3 kudos

O2 offers

Hello o2,I just wondering why you offer me second sim for £13 a month? I can get the same offer for £8 monthly. Dear O2 do you think your customers are idiots?

Karol by Level 1: Joiner
  • 2 replies
  • 0 kudos

online buying and ages with customer services

Hi all, I have been an O2 customer for nearly 10 years and today has been the day I may actually leave when my contact comes round for renewal. So today I thought i would get the Samsung Tab S6 - take advantage of the Black Friday deal. multiple onli...

AshB2919 by Level 1: Joiner
  • 1 replies
  • 0 kudos

What's the point of platinum customer service?I literally will be leaving.had enough

Hi everyone,can anyone explain to me the benefit of being a platinum customer?any time I phone up I seem to get put through to advisors that tell me can't deal with you will have to pass me you on to my colleague in another department cause your plat...