Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

What phone

Which phone is better for my son iPhone XR or 11?

SH1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Advisor Feedback

Hi is there a way I can send feedback to a live chat advisor for the way he has assisted me today

Danmadgin by Level 1: Joiner
  • 2 replies
  • 1 kudos

Calls from congo

Today a new number being a nuisance+243971563727Cingo kinshasaCalled 4 times past hourWe had this beforeSo letting you know it might be starting again

Heatherk by Level 2: Apprentice
  • 7 replies
  • 3 kudos

O2 offers

Hello o2,I just wondering why you offer me second sim for £13 a month? I can get the same offer for £8 monthly. Dear O2 do you think your customers are idiots?

Karol by Level 1: Joiner
  • 2 replies
  • 0 kudos

online buying and ages with customer services

Hi all, I have been an O2 customer for nearly 10 years and today has been the day I may actually leave when my contact comes round for renewal. So today I thought i would get the Samsung Tab S6 - take advantage of the Black Friday deal. multiple onli...

AshB2919 by Level 1: Joiner
  • 1 replies
  • 0 kudos

What's the point of platinum customer service?I literally will be leaving.had enough

Hi everyone,can anyone explain to me the benefit of being a platinum customer?any time I phone up I seem to get put through to advisors that tell me can't deal with you will have to pass me you on to my colleague in another department cause your plat...

Network Coverage

Hi, I've been experiencing terrible network coverage wherever I go in the UK for almost a year now. I've been in to my local O2 store multiple times to have this issue resolved, yet nothing has been done. My device has been checked for any issues, no...

Who remembers 'O2 Chat'?

The long standing members of O2 (or Genie) will remember on the WAP page that there was a section called O2 Chat (formerly Genie Chat) back in 2001 / 2002.For those of you who are too young to know, it was back in the days before smartphones existed,...