General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Rude customer service

Been waiting for half an hour to get through to the customer service. The O2 customer service is not answer my question straight, just tell me what he want to tell and non-stop. I ask for to talk and want to explain my question and he said no you lis...

Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes

Ofcom have been busy this week :- Ofcom UK Tackle Consumer Harm Caused by Cash for Calls Schemes - ISPreview UKhttps://www.ispreview.co.uk/index.php/2023/12/ofcom-uk-tackle-consumer-harm-caused-by-cash-for-calls-schemes.html

Unbelievable

Just putting it out there…the real o2 In September 2022 I returned a device which o2 acknowledged they had received in September 2022 and the account is now closed with a zero balance along with email confirmation. In January 2023 o2 instructed Moorg...

Cardiff number

Hi This number has phoned me several times when googling the number says it belongs to o2 can anyone confirm if its a scam or legitimate 02922643745

Potential scam text

I have received a text message from UK-O2, asking me to pay my bill via a link or telephone call. This is not normal as the usual text comes from O2UK and does not tell me my account number or ask me to pay in this way. I have paid the normal way via...

Will this OFCOM investigation change things? Answers on a on a Post Card

https://www.ispreview.co.uk/index.php/2023/11/ofcom-begins-review-of-uk-telecoms-complaints-handlers.html

CaHRGED FOR SENDING AN URGENT TEXT RELATING TO TRAVEL AGRANGEMENTS ON INTERNATIONAL CURRENCY TRANSFE

As my fiancee was flying to Norway on the 24th of this month, abd need to pick up something for me before setting off for the airport in Moldova as Odessa airport in the Urkaine like every other Ukrainian ariport is closed becuase of the Kermlins gen...

DISAPPOINTED WITH THE LEVEL OF SERVICE SO FAR A NEW CUSTOMER

i am really disappointed with the service so far from 02. being put on hold for almost an hour and be pass from one department to the next , that does not show the level of customer service i once knew . i am amazed by this and will not recommend any...

My tariff

I've now been on hold for 1 hour and 55 minutes after being told that I was being transferred to someone that would be able to speak to me about the options available to me when changing my tariff.

Moving to O2 – Customer Migrations Are Complete

Received this last Wednesday Just a quick note to let you know the good news that as of today we have successfully completed migrating all of our 2.6 million mobile customers over to O2. This is slightly ahead of schedule as we expected it to be comp...