General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

TP-Link AC750 Wireless Portable Nano Travel Router(TL-WR902AC)

I am looking for a replacement "dongle" and thought that this looked a decent buy :- TP-Link AC750 Wireless Portable Nano Travel Router(TL-WR902AC) - Support Multiple Modes, WiFi Router/Hotspot/Bridge/Range Extender/Access Point/Client Modes, Dual Ba...

Using phone in USA

Hello 02I am going to be in the USA from 27th November to December 7th inclusive, can I use my phone for emails etc without addtional cost?

Galaxy Buds 2 pro

The same happened to me. From the moment I purchased my s23 ultra 256gb I'd been told by 5 different o2 employees that I can claim the buds I just need to wait for a text or email with the code. Deadline is tomorrow for the 30 days so I went into the...

Customer service shocking

Been with O2 for around 20 years, 1st time with a problem and disgusted with customer service

iphone 15 pro max nhs or blue light discount

hi all, i hope you are all well. i am on an 02 refresh tariff (i think) it says my contract ends 03 mar 22) it says my handset more or less covers what i owe. does anyone know when the nhs or blue light discount might be available?i just dont want to...

O2 can't sort out the problem that I can't send or receive texts after migration from Virgin

Since I was migrated to O2 from Virgin and ported my number, I cannot send or receive texts. I have spoken to O2 customer service staff on Nov 9th, Nov 13th, Nov 15th and Nov 17th. Each time they have said that they would escalate the issue and get b...

audio directions on google maps (using s22)

Samsung a53 has no problem, also using the Samsung s22, the s22 is not providing audio directions when in google maps ??

Reward vouchers

On 30oct23 I spent £30 of my O2 Rewards on an Amazon gift voucher. I have not received any correspondance. I need a claim code to redeem the voucher. I spent nearly an hour on the phone & spoke to 6 different people. I was eventually told to contact ...

Roaming in republic of ireland

Hi guys, having issues with data roaming when in the south of Ireland. I have two phones, both pay and go, both on the same tariff and only one of them seem to work in the south. I have tried switching over the sims into the other phones but the prob...

MyO2 website not working properly

When I click on my number to see my account details, tariffs, billing, usage etc. it looks like it is loading correctly then suddenly all the information disappears and I'm left with just the the top banner and bottom banner of the webpage with none ...