Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
After being a loyal O2 customer for many many years, I decided to leave & transfer the two numbers on my account to EE. Requesting the PAC code & transfer of both numbers all went smoothly. I've been waiting several weeks for a final bill as they are...
I have spent nearly 10 hours (mainly on hold and being cut off) and been to store with no avail. I have had a threatening letter demanding payment for a SIM contract that was terminated. No one will speak to me as o2 had some email address I know not...
Hi, Obviously the forums here because of their nature have a lot of posts of negative feedback and the community do a great job and try and help whenever possible. At the weekend I went into my local O2 shop and upgraded from Sim Only to a new device...
I didn't expect top services but at least expected being treated better than the VMO customer when I have decide to sign a 12 month contract,This is definitely not what I expected: the speed of 5G data, centre of Luton, Sunday afternoon:
Hi Very angry, had an issue with o2 they didnt bother responding to a complaint or I didnt get a manager call back, over a minor issue but I wanted it investigated. I got so fed up of no call back or complaint not being registered, I gave 30 days not...
very disappointed in O2, since last year November. I have problems with O2. I always have to call them once a month to pay the bill because they are unable to take it from my account. I have been in your O2 shop seven times and I called you every mon...
i have genuinely never witnessed a business that has worse customer service than o2. if anyone thinks about joining, i would be highly against the idea as they just like to take your money for services to don’t even use and then ignore you after. the...
Hello, My husband started to buy me a new mobile phone on Friday 9 February 2024. We still have not yet received it more than a week later, though we are now paying for it. The outer door bell to our block of flats is not working, and we see no way t...
One of my mobiles is receiving a ridiculous number of spam calls every day. I have silencing all calls from numbers that aren’t contacts, but this blocks genuine calls as well. I also block every number that calls, but it’s a different number every t...
I log in it then tells me to log in?I cant access anything online or on the app.Whatever I do sends me in a circle.I wish I'd never joined.It's because of Virgin,my account and my wife's account are mixed together. Her name on account but my name on ...
