General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Spam calls

My wife is getting many similar spam calls with a dodgy 901 text call back message if she doesn’t answer. She is getting several per day, she blocks the numbers but they keep coming all fro different numbers! How can we stop this?

Migrating your old pay as you go number to a monthly contract

I have been an O2 pay as you go customer for quite some and recently I decided to upgrade my phone and take out a monthly contract. While doing my research and chatting to staff via the online portal/chats, i quite happy to hear, that I could keep my...

Complaint network coverage

Process to raise a complaint I’ve had no reception in my area due to a mat being down for 4 weeks. On 3 separate occasions on the O2 website, the coverage has extended the date the issue will be fixed. I’ve emailed complaintreviewservice@o2.com a han...

Issues with apple watch

I have had ongoing issues with O2 since December. To set the scene in November I had an iphone 14 pro max and an apple watch ultra with a data plan on a personal contract, both worked perfectly. In December I changed my phone to a 15 pro max and when...

Phone call offering 50% discount??

Had a call this morning claiming to be O2 offering me 50% discount on my bill for 3 months for loyalty.was it a scam? I asked them to email me the details so I could check. No email yet! I did not give any personal information.

Porting

I ordered a new sim only deal with 02, I forgot to advise the agent that I wanted to port my old number over from Tesco mobile. I have a pac code of which I have now entered into my account and I believe now this process will happen. However I have b...

HORROR CUSTOMER SERVICES

I have been an O2 customer for around 15 years and have multiple lines on my account. I recently upgraded one of the lines and ordered a new phone and new contract. I was told that I have 14 days to be able to return the device and cancel the upgrade...

O2 have left me in ruin after ruining my credit file due to miscommunication

hey all let me know if you’ve had similar issues so I had a payment due out at the start of March when they merged all direct debits into one, I knew I had missed it so went on My O2 to pay it but it said “paid” even though I knew it wasn’t. I called...

My iPhone is on yesterday!

Hello! Yesterday my iPhone back on now! Very much! Happy!

Worst company ever - disconnection of number

I am writing to express my profound dissatisfaction and frustration regarding the unauthorized disconnection and port-out of my mobile phone number, which occurred on 02.01.2024.Despite numerous attempts to address this issue, I have yet to receive a...