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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 153 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

very poor customer service

Lat Saturday (19/8 ), my wife and I decided to upgrade our phones. We have been with O2 for many years with no issues. This has all changed. We paid an extra £6.99 for Sunday delivery and about midday on the Sunday, I checked the orders status. It wa...

ITFC4E by Level 1: Joiner
  • 4 replies
  • 1 kudos

Mast power after power cut

Curious question: For those in the know... when power is restored after a cut (we've had loads recently) - nearby mast loses power too - which I undestand that they often don't have backup power - but when power returns the mast never recovers - seem...

phil_w by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change of username

O2, I was victim of fraud today, and they were able to change my username / email address. When someone updates their username or email address, could you ask them to provide their current password? And also what about offering a two factor authentic...

xorknight by Level 1: Joiner
  • 2 replies
  • 0 kudos

Delayed order!

Paid off my current device plan so I could upgrade! Ordered a new phone on the 23rd expecting next day delivery. Spoke to customer services and said I'd passed the credit check but there's in delay in my order, so my question is how long do the delay...

Emma11122 by Level 1: Joiner
  • 1 replies
  • 0 kudos


i placed an order earlier today and got standard delivery to be delivered on tuesday, i was just told i need it for sunday so is there any way of changing it to next day delivery

abbey3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Painful transition from Virgin Mobile to O2

My Virgin (Android) phone missed the automatic upgrade to O2, and a week later, a SIM card turned up, which I couldn't use, as my Virgin service hadn't ceased.As I was going abroad briefly, I asked for the transfer to be delayed - "No problem, sir" a...

riceuten by Level 1: Joiner
  • 4 replies
  • 0 kudos

E-mails from O2 fail DMARC.

O2's messages sent via e-mail are failing DMARC validation.https://github.com/anonaddy/anonaddy/discussions/507#discussioncomment-6813832The DMARC check has failed dmarc=fail because the SPF and DKIM domains are not aligned. o2.com is not the same as...