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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39621 Views
  • 45 replies
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O2 Stores

My phone is lost or stolen. I have been to my local O2 store four times in the last two days. I have picked the phone and the associated package. But the O2 store, and I am told this is a UK wide problem, cannot process orders and transactions. Anyon...

liamphone by Level 1: Joiner
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Ariel direct

Hi there I've just recently come in to contact with these people and I wanted to see what they were about and from reading what I've seen on here I'm a bit concerned is there a way to change back ?

Unknown calls saying O2

I have had about 10 calls today from 020 8187 6020 saying my sim will stop soon , but since there is no reason for this to happen is this spam as I suspect??

Unable to connect to networks when roaming

For the past 4 years or so, I've never been able to connect to a network when abroad. This has been different devices, a different contract type (sim only to pay monthly with device) and even a new physical sim.My current device has given the most us...

M-Gul by Level 1: Joiner
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  • 4 replies
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Customer service

Why is it 02 encourage customers to do their job in customer service. This company is the worst I’ve ever come across.

One off payments

Morning, I was in an O2 shop recently and was talking about making a payment to reduce monthly expenditure. Assistant told me the app shouldn't allow me to do that but on checking again I am given a choice of either reducing monthly payments or reduc...

martin671 by Level 1: Joiner
  • 864 Views
  • 2 replies
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SMS Challenge on sign-in to Forum this morning

What's the reason for this sequence of transactions needed to sign in to the Forum on laptop earlier, and just now to the web version of My O2 on mobile, @Dave-O2? SMS lands, after a warning not to share the PIN that is about to arrive... Something a...

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pgn by Level 78: King of Kings
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  • 50 replies
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