Re: Return handset done via switch up

Jonny · ‎05-09-2024

I have returned a handset I did via switch but not my original handset but now it won't let me switch up again, should the switch up be available again or do I have to wait 3 months now?

MI5 · ‎05-09-2024

It's every 90 days now for everyone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jonny · ‎05-09-2024

Even if you return the device you upgrade to?

MI5 · ‎06-09-2024

@Jonny

Yes. They changed the rules a while back.

https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.