This is a bit of a long one but I'll try to keep as concise as possible
It started when I was having a look at the black friday deals and tried to add something to my basket via o2 switch up. I was presented with an error tried a different browser still didn't work, all I could see was an empty basket page even though in my o2 it said I had 1 item in my basket.
Finally decided to go with the S24 Ultra as a sidegrade from my 15 Pro Max a few days later on 27/11/2024 and still couldn't do anything to do with my basket. Decided the online support chatbox took over an hour to try to complete the order turned out they were having some issues and was advised to call on 202, so I did. I pay the 10 pound upfront fee. After placing another separate order I was told that their systems were down and that they'll call me back the next day at 11am. Come round to 11am the next morning, nothing, I decide to go through the chatbox again to place another order for the same exact handset, same happens I get the contract sent to my email but no link to sign and nothing to confirm and am advised to go in-store.
I go in-store 28/11/2024 say that I've been having issues online, and over phone. They say that I can do an O2 switch up from the store but I have to wait an hour for the lost iphone protection, I wait for that come back try to do it and the o2 staff member cannot continue same as me, they call customer service, I go through the whole process again of placing an order through the phone inside a store. They advise me that I'll get an email to confirm my order within an hour. And I get the usual pre contract agreement thats valid for however many days as well a PCCI which to be fair is further than any other time.
This morning I check my o2 order page and see that, that order has been cancelled. I call up 202 again they say that the order is "stuck" and I have to place another order for the same handset. I go through the entire process again (1 hour 40 minute call) some issues on their end, its taking longer than expected. I even paid the 10 pound upfront fee again. The o2 rep claimed that its confirmed and gone through and I'll get the email soon to confirm and get the order # but I highly doubt it.
What do I do ?
TL;DR : been stuck in a frustrating loop trying to order an S24 Ultra via O2 Switch Up. Online ordering failed due to a persistent basket error, and multiple attempts through chat, calls, and in-store visits have hit system issues. I've placed several orders, paid the upfront fee twice, and received partial confirmations, but nothing has been finalized. After hours of effort and repeated cancellations, the most recent order seems to have gone through, but doubtful it will stick.
