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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 2784 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 10425 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 11142 Views
  • 84 replies
  • 0 kudos

Dylan the legend

I’d been having quite a time trying to change my number on my new sim- I was quite stressed but Dylan and I had such a laugh on the phone- he made the whole process easier , got everything sorted quickly ! Thank you so much for being wonderful!!

Yasmin18 by Level 1: Joiner
  • 790 Views
  • 6 replies
  • 3 kudos

Motorola Teases The New RAZR

Apparently a new foldable phone. I had the old one. Loved it.https://www.androidheadlines.com/2019/10/motorola-teases-new-razr-phone-announcement-for-november-13.html

Bambino by Level 71: Golden Child
  • 2081 Views
  • 3 replies
  • 0 kudos

Billing nightmare!

Needing a little rant guys.... (Sorry!) Today my 2nd bill was generated. I was promised at the point of sale that I would get the 2nd, 3rd and 4th month airtime free of charge. Imagine my surprise to see that I've been charged for this month.The advi...

RyanK1992 by Level 4: Observant
  • 998 Views
  • 9 replies
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#o2surprises

Just want to say a massive thank you to you guys!Received a random parcel today and was a bit thrown off as I wasn't expecting anything to arrive to open up the above. I cannot thank you guys enough and the fact you even sent stuff for my ManFlu........

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RyanK1992 by Level 4: Observant
  • 1045 Views
  • 11 replies
  • 5 kudos

Opensignal 4G coverage report

Opensignal have released their latest network experience report, and it's mixed results for o2.Despite improving on several fronts, they were well behind EE on most scores.Link to the report (and the website I fpund it on):https://5g.co.uk/news/ee-be...

gmarkj by Level 50: Versatile
  • 1270 Views
  • 10 replies
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O2 Community - Top | Latest | Unanswered glitch?

A nice touch here, on the Forum's Home Page.Except: When viewing Unanswered, 5 is your lot - if you drop to the end of the list and tap "View All", you do see all, not just "All Unanswered". Frustrating. Unless there's another way to see all Posts th...

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pgn by Level 51: Absolutely Fabulous 
  • 403 Views
  • 3 replies
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Worst customer service I’ve ever come across

So I’ve tried live chat 4-5 times now to look for a upgrade on my contract and everytime I do I either get disconnected on there end or I get advisor who isn’t interested in helping me.I just tried again an it took nearly a hour to get to my issue th...

Fizz by Level 1: Joiner
  • 365 Views
  • 4 replies
  • 0 kudos

O2 Advisor chat

Hi, today I agreed to a new phone and plan deal. This was all done via the O2 chat advisor. The advisor also offered to waiver payments for months 2, 3 and 4. I have the chat transcript emailed to me by the advisor.I know after 14 days we are committ...

MMian by Level 1: Joiner
  • 670 Views
  • 14 replies
  • 0 kudos