General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

360 system - are most O2 users on this now (Sep 2023)?

^ As subject title above. (info here: O2 System Updates – 360 ) I wondered if the O2 staffers on here (or longterm users perhaps) could advise what rough percentage of users are on the 360 system as of Sep 2023 – given it's now been around since Jan ...

Review for Cheryl from payments team

Just wanted to come on and write a review for Cheryl who was fantastic today and really helped me out of a tough one. Was well spoken and managed to sort out my issue within 5 minutes which is exceptional service. if you read this Cheryl I appreciate...

Migration from Virgin Mobile

What paperwork should I have received from O2 when I got migrated over to O2 from Virgin Mobile. To date O2 haven't sent me any sort of paper work by post, email or text. They didn't even send me the details that I needed to sign into MyO2. It wasn't...

More Redundancies and Changes at VMO2

We may see some of the repercussions of this on the forumhttps://www.cwu.org/news/urgent-assurances-demanded-on-job-security-across-capitas-vmo2-contract-as-yet-more-redundancies-are-announced/?fbclid=IwAR3eJlch_TWPH5rbMoXO5KLsZb95GjWQM7vhW99MCDG9nPP...

Travel bolt on charges Turkey

Whywould i see a charged for the bolt on if I haven't used any of my data or call allowance. We have been on WiFi at the apartment all the time. Would a voicemail trigger it ? If its a standard charge for just being in Turkey how do I remove the bolt...

Recognising an incredibly helpful member of staff

Hi,Does anyone know how to leave positive feedback for helpful members of staff at O2? I just got off the phone with a lovely representative, Elizabeth Rowins (may be spelling her last name wrong, could be Rowinns too ) she helped me to change my for...

Resolved! Upgrade

Hi I’m due an upgrade and wondering which phone to get

Disgraceful

Hi, My name is MR A. I have 2 phones and one watch on my account (with you over 14) years which will never be renewed with o2 again. The reason for my complaint is because if overcharging on the account, no one willing to help me, giving me the run a...

No data for 4 weeks

4 weeks of no Mobil data, lots of calls to o2, a visit to a o2 store, a email to head office, all with no help or any help to resolve my problem, o2 can now stick my 14 years as aloyal customer and there bill, I’m off to Vodaphone

A54

1st phone faulty USB, now my 2nd replacement phone, same issue A54, THERE WASTE OF MONEY