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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 33059 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31158 Views
  • 45 replies
  • 6 kudos

Brand new iPhone 15 turns itself off on charge overnight

Hi all, I'd love some help. Got a brand new contract iPhone 15 from O2 and when I charge - apple charger cable and apple 'plug' bought from an apple shop - it turns itself off overnight, and won't come back on. I have to do hard restart (up, down, ho...

annejh by Level 1: Joiner
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  • 12 replies
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Default Notice

I've joined this forum to possibly warn others of O2. I recently had an application turned down to open a new bank account. The bank were unwilling to supply details but suggested I carry out a credit check via Exprian which I did. The only negative ...

Anonymous by Not applicable
  • 3699 Views
  • 7 replies
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Poor and unuseable service

For many months we have experienced problems with the network O2. for the past week I have to switch off my phone and restart to send or receive text messages and sometimes they even disappear. Not Happy and thinking of moving contract as you are not...

Service in the LL67 0DW

Since the 4 October the service has been appalling. A period of time no network or WiFi businesses in the village have had to travel to get connected. The local inn has struggled with these issues. I'm told by the network checker all's ok ??. The WiF...

Smoothy by Level 1: Joiner
  • 268 Views
  • 1 replies
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O2 Fraud Department Unresponsive

Hi All, I had three fraudulent accounts set up in my name in April 2023, and raised these issues with O2 Fraud team. After a month they had not started an investigation so it was escalated internally and miraculously I got a call the same day to reso...

Not receiving text messages

I did ask about the above; not rec my text msg's , in the end I phoned our nearest O2 shop; the guy was really helpful ; I did a reset on my phone resetting has solved the problem but messages are still slow to come in on some occasions (maybe the we...

Strongarm tactics and Customer Support

Not everybody cares to make sure you are not paying more if forced to move to a newer product:https://www.macrumors.com/2023/10/11/t-mobile-plan-migration/I guess people should be thankful for small mercies

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pgn by Level 75: Digital Don
  • 822 Views
  • 4 replies
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Costumer service at kingston bental shop

I had an issue with my account which consisted that one of the emplyees logged my gmail with a password in the o2 app that I didn’t know, so after i had my sim card and I wanted to change my password I couldn’t do it, and only costumer service would ...

Kawan by Level 1: Joiner
  • 331 Views
  • 1 replies
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