General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 closed my account with a pending payment

Hi,I've been dealing with an issue with O2 for a year now, and I'm absolutely fed up. Last year, they closed my account, which had an iPad and an iPhone on it. They sent the outstanding balance for the iPad to Moorcroft debt agency, and I fully paid ...

Help switching services: only transferring 1 of 2 contracts

Hi all,I previously had 2 contracts with O2, and am switching to a new provider, but only wish to keep one of the numbers. I've used the PAC code to transfer the one I want, but I'm stuck with how to end my other contract. Normally I'd use a STAC cod...

Virgin Media O2 sets out plans for withdrawing 2G service

Looks like 2025 is going to prove a very 'interesting' year on the O2 front https://www.commsbusiness.co.uk/content/news/virgin-media-o2-sets-out-plans-for-withdrawing-2g-service#:~:text=First%20customers%20will%20be%20moved,off%20that%20platform%20i...

Why is the O2 network so bad?

So a few months ago I joined O2 to take advantage of the free EU roaming and also the Virgin Media free upgrade. I'm paying £10 a month for 30GB of data, which is now double to 60GB thanks to the Volt deal. While I am pretty happy with the price and ...

Esim and Customer Service Nightmare

Customer service is utterly appalling! Spending over an hour on Chat to sort out an esim which I activated last night and had a messahe to say it would take up to 24 hours to switch from my old phone to my new one. Over 24 hours later and customer se...

Phone order

I have been forced to take up a complaint on 02 Team in over 20 years What has happened to the Stars in Customer Service and Sales I can hardly understand them They have no Sales Skills or much needed banter I never feel confident in calling 02 and w...

Signal in newquay

For nearly the last 3 month mast in newquay somewhere has been down, signal is sh*t Iv had to get another sim with ee so I can contact my very ill parents, as for internet waste of time... Im fed up pay enough money for what, Think its time to leave....

Complement

How can i complement someone whom I spoke to over the phone yesterday?

Scam or not ?

Ello all. Right then, I've just had a call to my mobile from some guy, South East Asian from the sound of it, from O2's Future Promotions Team, telling me that O2 were going to give me a discount on my monthly contract for 6 months, and asked me to g...

Best phone this year

Hi I've got Google pixel 7pro on contract paying out at 52 a month now my daughter has a iPhone 15 plus and she pays 43 how can that be hers is more newer than mine