Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 97 replies
  • 0 kudos

Praise Customer Service

Got a text this morning saying my sim free contract was up So checked on here incase it was spammy text, It wasnt and contract was up. So got on phone 10:43am uk time 11:05 was all sorted with a better cheaper deal Well done o2 customer services

Poppysmum by Level 18: Posting pro
  • 8 replies
  • 1 kudos

Mis-sold Skech screen protection pack

When I purchased my S20+, I was offered a "protection pack" containing a (cheap) silicone case and 2 "glass screen protectors" for just £19.99. I thought that was a good price for 2 glass protectors, so added it to my order.When it arrived, along wit...

NeoDoug1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Unrecognised transactions

I've had a large number of game charges onto my daughters account from Roblox, completely sure my daughter didn't buy these, she doesn't know the password to buy things from Google and even if she did shes old enough to ask if she wants them. These a...

Jen82 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Pac code

I received my new phone & sim yesterday & when I was putting through the order I entered my pac code but my old number hasn't been transfered as yet?

LEXIS by Level 1: Joiner
  • 5 replies
  • 0 kudos

How to Block a Site That is Age Inappropriate

The site blocking facility provided by O2 generally works well, but how do I report a Site URL that has slipped through the net?I have found that comicsvalley.com is a permitted site, even though it contains very innapropriate sexual content.Can this...


What extra should I choose recently changed to monthly subscription same phone

rosephinn by Level 1: Joiner
  • 1 replies
  • 0 kudos

Lost iPhone during monthly contract

Hi. I've lost my iPhone 10 months into a 2-year Plan. As I still have 14 monthly repayments (£37.99), what is the most cost-effective way of replacing the phone while staying with the contract until September 2021?

JoeyG by Level 1: Joiner
  • 1 replies
  • 0 kudos

oppo reno 5g update

It's been ages since Oppo released the Android 10 update for oppo reno 5g, O2 what's happening?When are you planning to release it?Thank you,A disappointed customer.

raycon by Level 1: Joiner
  • 24 replies
  • 0 kudos