General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

scam call from 0344 809 0202

Have just been scammed by caller from 0344 809 0202 with heavy indian accent. Saying i was gettig discount on my account and would be sending me 2 texts, one warning about scam and another with code to confirm ID. As number was from O2 like a chump i...

Returning previous customer

Hello, A few months ago I left O2 and joined Virgin Media. I have just received confirmation that my account has been returned to O2 services. When I log in online the website tells me to choose a username/email address. At present my email address i...

Terrible service

My bill has almost doubled, but I am unable to view it and cannot imagine the reason for the increased charges. I was transferred from Virgin and am very unhappy with the handling of my account.

Online Chat

Why is it difficult to contact companies nowadays? No, I don't want to ask your virtual assistant. No, I don't want to ask community. I want to speak to a real person who works at the company and help me out with the issues.

Risks of googling for contact numbers

This advice for all phone users to be weary of picking numbers for common services as offered in the "Sponsored Ads" section of a Google search:"How to spot a call connection service:Official numbers usually begin 01, 02, 03 or 0800If the number bein...

I had a good experience

I just spoke to Rohit, I had a great experience with him! He was great, patient and nice and we laughed a lot I enjoyed my experience

Bills for someone else

For a number of months now my mother as been receiving bills to her house for someone else. She has probably had 40 or 50 of them by now and every single one gets returned to O2 with "Not known at this address". Even a quick look at the bills show O2...

Upgrading

Good morning. I'm due to upgrade my S10 (which I'd happily not do, I'm very happy with it) but cannot find any Samsung phones I'd consider upgrading to with decent prices and options. The S22 looked OK but the battery life is apparently bad which is ...

Volt benefits.

Thanks to those who replied to my earlier questions, the Volt benefits have now been enabled. Nick

Unacceptable performance

I made a formal complaint about your poor performance seeking redress