General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

‘Like new’ Samsung galaxy 23 doesn’t have genuine Samsung parts

We bought a like new Samsung galaxy s23 phone in June 2024 on a 3 year pay monthly contract, described on the o2 online site as like new. So the expectation is that it’s genuine Samsung with genuine Samsung parts. You’d think, right ? It’s always bee...

Armenia

Dear O2, I recently informed you of a scam from an Armenia source, 3/9/24 two calls to my mobile and 4/9/24 two more calls to my mobile. None of these calls were answered and still £150.99 was taken from me. I did inform you at the time and I got a c...

Why is O2 not prioritising fixing my calling issue in Italy?

I recently switched to O2 before spending three weeks in Italy, thinking it would be great since I could use my phone and data like in the UK. Man, was I wrong... First of all, data stopped connecting most of the time after the first few days. I had ...

Upfront payment

Hi i paid twice for upfront payment of 75 wd a total of 150 for my device plan apolication unfortunately was not successful, they said they will refund me within 24 hrs but till now im just making a followup.

O2 customers can now get their hands on the brand-new Samsung Galaxy S24 FE

From the O2 newsroom :- O2 customers can now get their hands on the brand-new Samsung Galaxy S24 FE - Virgin Media O2https://news.virginmediao2.co.uk/o2-customers-can-now-get-their-hands-on-the-brand-new-samsung-galaxy-s24-fe/

ASA Ban Ads for Major UK Telecoms Providers Over Misleading Price Hikes UPDATE

From the pages of ISP Review :- ASA Ban Ads for Major UK Telecoms Providers Over Misleading Price Hikes UPDATE - ISPreview UKhttps://www.ispreview.co.uk/index.php/2024/10/asa-ban-ads-for-major-uk-telecoms-providers-over-misleading-price-hikes.html

New Sim

I ordered a new sim from O2 a couple of days ago as mine was faulty meanwhile my phone is now only making emergency calls not sure why anyway my husband is at work and we have no landline so I am unable to contact anyone we were transferred from Virg...

Why is buying an accessory for a phone so difficult from O2 on line?

I have just upgraded from a SIM only to a package including a Samsung S24. I am attempting to purchase the silicone case that goes with it that includes a discount code. Why doesn't the website recognise I have sent the order and it says it is still ...

Overcharge

I m so angry

Cancel watch data after 2 years.

I bought an Apple Watch 7 two years ago, when I took it out the device plan was three years and I could cancel airtime plan after two years. I tried cancelling my data plan, which they said I could, but I would need to pay the balance of the watch of...