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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

To our Managers and Social Media teams

@Marjo @Martin-O2 @Chris_K An open post to you all.Those of us who are on this forum day after day, 24/7, know that we are having many issues reportedfrom hundreds of customers. The one which concerns me most is the major problem reported by a fair f...

Cleoriff by Level 94: Supreme
  • 33 replies
  • 6 kudos

Doro 6620

Hi,In February I purchased a DORO 6620 from the O2 online shop. It arrived and set it up but there was NO message option. I have looked under Menu and Settings but cannot find it.Unfortunately my mother was taken ill and as her carrer and my fathers ...

No network

02 is down again !! Birmingham ? Any one else having issues ???

AK by Level 1: Joiner
  • 12 replies
  • 0 kudos

No network

hi there, in postcode dn14 6** network very poor mostly no network is for relative in hospital I look on the network status there is a mast issue how long it takes to fix these generally?have tried switching phone on and off didnt help connection wou...

Samsi50 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Free reward

Hi all ordered myself a new phone as a birthday pressie to my self says this on email about a free watch not sure if it will come with phone or will I get a unique code to order one please if people know would be greatItem(s) ordered: 3 20**Personal ...

Glen2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Billing scam

I just received a text saying my bill wasn’t paid but it’s not due for another ; days and when I logged into my account the current balance is zero.

MrIcyCold by Level 1: Joiner
  • 1 replies
  • 0 kudos

How to keep my old phone 02 number for my new iPhone

I am waiting for delivery of my new iPhone, but was informed, a day later, after purchase, I will receive a new number. I do not want a new phone number, just my old 02 number, how can I make this happen? My old phone number was a pay as you go numbe...

No service

My Mum recently changed phone, from an Android to an IPhone. She has used the same Sim in the IPhone that was in the Android. She is not receiving any service on the IPhone at all. I had heard from a couple of people that it could be because she went...

Small742 by Level 1: Joiner
  • 7 replies
  • 0 kudos

The Virgin merger

I discovered today that O2 and Virgin are to merge, and I'm very concerned about this. I left Virgin for O2 because a single text would have cost me one hundred times more than it does with O2. Will the prices change, or will I still get the same low...