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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 42200 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 34161 Views
  • 45 replies
  • 6 kudos

Compliments

I would like to pass mine and my partners thanks on to Claire at the Chesterfield store. She was professional throughout and supported us in upgrading but also took the time to help us figure out which phones would be best suited for us. Thank you Cl...

Fearn by • Level 1: Joiner
  • 438 Views
  • 2 replies
  • 0 kudos

Why does o2's credit card payment block Micrsoft Wallet

I've not found a website before that prevents you using your wallet app to complete a payment. The O2 pay by credit card has a field for your credit card numbers shown with hyphens in it incidentally (which it then doesn't want you to enter anyway!) ...

Baldgyt by • Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

One Ring Scam advice

Good afternoon, I'm after some advice, my father-in-law had a missed call from a number that turned out to be in Tunisia, he tried to return the call, it rang twice before he hung up. His bill has arrived and he has an international call that states ...

O2 PAYG versus a O2 24 month contract

I'm travelling to Spain in a few week and am thinking about changing from a PAYG to a 24 month contract as I was informed it would be better for making and receiving calls due to no 4G calling with PAYG while roaming.Are there any other benefits to h...

Hutches by • Level 1: Joiner
  • 809 Views
  • 6 replies
  • 0 kudos

ISP BT and EE Introduce New UK Pricing Policy for Customers

There is a good chance that mid contract price increases end up far more expensive under this scheme for the majority of customers.Guess this gives O2 and the other networks a figure to work with. https://www.ispreview.co.uk/index.php/2024/04/isp-bt-...

Enlli by • Level 68: Extraordinaire
  • 804 Views
  • 3 replies
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Payment Breaks

Hi all,Just wondering if O2 offer payment breaks as I've come out of work due to a disability and currently struggling financially. I should be receiving my disability benefit by June so that's still this month and next month I have to pay for (28th ...

Gav97 by • Level 1: Joiner
  • 478 Views
  • 2 replies
  • 0 kudos

SPEND CAP

HiI understand that an 02 £0 spend cap does not allow any international calls etc - but does anyone know if that also applies to a second sim on the same mobile operating on a different network (Vodaphone)

GTB by • Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos

Abroad

Be very careful when abroadMyself and wife turned data roaming off and only used local wi-fi and whats-app when in South AfricaThe wife had 4 calls (including from O2!!!) none of which she answeredshe was still charged 2 pound for each callContacted ...

BRYLYS by • Level 1: Joiner
  • 975 Views
  • 6 replies
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