Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Hi. I have recently received letters from O2 saying I have defaulted on my payments for 2 mobile phone contracts but I have not received any phones or any other letters and have not set up any contracts. Turns out someone has used my name and address...
4g isn’t any good, 5g non existent, 3g was way better. Why?and why must I pay for a service I’m not getting?
Yesterday I was migrated from Virgin Mobile to O2. This morning I got a notification that O2 had disabled 4G calling. I checked WiFi calling and found that it had also been disabled. It wouldn’t let me enable it. After a chat with O2 support, I was t...
I've had my S22 for around a year or so and it's been extremely frustrating. The battery life of the unit from the start has been awful - i was advised this was normal because the batter "needs time to settle" - however, it's performance is erratic a...
I've been charged for sending a premium rate text to 60064. I did not send any text to this number, accidentally or otherwise. I've looked up the owner of this service using O2's website and received the following information. News/info, owner: Infob...
Hi. I think I may have just been a victim of a scam call impersonating 02 and offering a discount. How can I check if my account is safe
I am a microsecond away from ditching O2 ..... helplines are absolutely useless, unable to book a call because software won't allow entry of date / time, O2 shop staff unable to answer question, unable even to make a complaint. I have never come acro...
Lat Saturday (19/8 ), my wife and I decided to upgrade our phones. We have been with O2 for many years with no issues. This has all changed. We paid an extra £6.99 for Sunday delivery and about midday on the Sunday, I checked the orders status. It wa...
Curious question: For those in the know... when power is restored after a cut (we've had loads recently) - nearby mast loses power too - which I undestand that they often don't have backup power - but when power returns the mast never recovers - seem...
O2, I was victim of fraud today, and they were able to change my username / email address. When someone updates their username or email address, could you ask them to provide their current password? And also what about offering a two factor authentic...
