Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Which headphones for s20 plus?

So, probably be a long list of suggestions but I've no idea since I've always used wired headphones, which Bluetooth headphones would people recommend for the phone?Ideally in ear as I don't like the over ear style

Advice here for coronavirus and cant pay bills

I finally got through to o2 customer services after days and days. They were hopeless at helping. They told me I'd be charged extra for non payment of direct debits and said if I can't afford to pay my bill to just cancel the direct debit (which I'll...

SuperKev by Level 1: Joiner
  • 0 replies
  • 0 kudos

Cancelled contract but still being charged

I cancelled a contract 2 years ago and they still taking money for past 2 years . I was told a £600 refund will be with me in 5 to 15 days so phoned again and now refusing to give me a refund . I cancelled 2 years ago on live chat and they say there ...

Angie49 by Level 1: Joiner
  • 16 replies
  • 0 kudos

Data Cap removal

I read on the news that O2 is in the list of providers to have the data cap lifted due to the pandemic. Is this effective for all users using O2 or should I call wether I'm eligable for it?

Daii by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can’t get hold of customer services

I’ve been trying to contact 02 by phone but lines don’t seem to be open. Tried online chat instead hundreds of times but still not available. Any other ways I can get hold of customer services?

Complaint and Subject Access Request

Hi, I'm hoping someone can please provide me with the correct phone number and email addresses for the following departments;ComplaintsSubject Access Requests I have previously contacted the credit referrals team about an error showing on my account ...

jking838 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data usage error

Hi all,in these strange days and having been deprived of any data due to some kind of error by O2, I note that another provider has just given its customers unlimited data during this crisis - free! What about it O2?

foliot by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have received a text from what appears to be a UK mobile number advising me that there is a payment account problem with my bank. The text contains a link to "update" details. Is this a scam?

Scam3 by Level 1: Joiner
  • 3 replies
  • 0 kudos