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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 34280 Views
  • 153 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 31630 Views
  • 45 replies
  • 6 kudos

02 travel inclusive zone

I have the 02 travel inclusive zone bolt on and I'm going to Canada for a year to travel, I was told in store that I can only use it for 45 days while in canada and after that I'll be charged for using it. Is this correct or is it longer/shorter? I'm...

Matthew-F by Level 1: Joiner
  • 530 Views
  • 3 replies
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I am being charged for a phone I don’t have

Hello,i had ordered a pink iphone 15 to pickup at Birmingham new street store. I later figured I would prefer the plus so I placed another order for the 15 plus which was delivered to me. Wanted to give the 15 to my mum so I went to the store to pick...

Mzgbemmy by Level 1: Joiner
  • 402 Views
  • 1 replies
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All of a sudden network not available

Out of the blue yesterday my iPhone 11 Pro Max said network not available, I tried taking sim out and back in but no luck, checked issues in my area but nothing and my Wife's O2 sim worked fine. Tried my Wife's sim in my phone but still the same, she...

Bairn76 by Level 1: Joiner
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  • 18 replies
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Is this a scam?

Hello All, I've had my phone number for many, many years now, over the past couple of years I've noticed an increase in spam / scam text messages, but that was it. Over the past two weeks I've now had two calls, which I answererd, from two people ask...

Stoobey by Level 1: Joiner
  • 476 Views
  • 2 replies
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Recent text re festive rewards

So I just got sent a text regarding "festive rewards" which provides this web address to head to (REMOVED) but it comes back as "Internal Server Error" - is it a fake/scam or something else? I normally don't ever bother with these texts but the winte...

Delta99 by Level 1: Joiner
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  • 4 replies
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WILL O2 EVER SELL MACBOOKS/MACBOOK PROS IN THE UK?

I’ve been with O2 for a long time and am mostly happy. There’s the odd mobile blackspot, which I’ve reported, but that aside I like being with O2. I’ve had multiple products, from iphones, apple watch, iPads, iPad Pros etc. Obviously I’m heavily inve...

Bill paid but 02 saying it isn’t

I paid my phone bill on 29th April - the amount has been taken from my bank and is showing on my statement. However, 02 are saying my bill is outstanding and when I go to click on the outstanding balance it says it is ‘processing payment’ it’s been 4...

Read1 by Level 1: Joiner
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  • 30 replies
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Earbuds Pro 2 promo

I received my promo code today 6/11/23 for ear buds 2 Pro for a £1 and when I click link and enter code it says code invalid anyone no why this is

Bebe by Level 1: Joiner
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  • 2 replies
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O2 switch up

Hi, I’m eligible to use o2 switch up, but I’m wondering does it have to be a new contract or can you switch to a pay as you go phone? Thanks

nmcel018 by Level 1: Joiner
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  • 2 replies
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o2 coverage map

Just wondering if anyone knows how often the coverage map at https://www.o2.co.uk/coveragechecker gets updated? Any ideas @Martin-O2 @RafaC @lewys-gp @Chris_K ? Noticed that I was getting 5G while my daughter was swimming, but according to the map 5G...

Screenshot_2022-05-05-17-03-47-29_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
gmarkj by Level 66: Unequalled
  • 5266 Views
  • 13 replies
  • 2 kudos