General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Switched from Virgin mobile

Had a free sim unlimited data on my virgin TV package, added another sim for £12, O2 are now charging me £25 a month for my sim & £10 a month for the other sim, so I feel I'm being short changed of £23 a month, anyone else in the same boat? I am abou...

Device plan

My tariff finished in October 21 so I just have a 30 day rolling one but my device plan doesn't finish till next year. Would I be able to take a new tariff with a different network provider and still continue to pay my device plan monthly to 02 till ...

USA travel

Can I use my phone to pay for goods via my wallet in USA if I haven’t got roaming travel ? Will I get charged

Travel to usa

Going to USA in sept for 4 days what’s best option to use my phone I’m on monthly sim - do I need travel pack

Some customers service will great!!

The Ilford shopping mall is completely useless each time I've go there I just want to change providers. All they say is call customer service?? What are they there for?? Any customer service will be helpful, online, phone or in person. People are mor...

WiFi texting

We have very poor mobile reception at home (BA15 2HB), but WiFi calling enables me to make and receive calls.However, I cannot send or receive SMS text messages, without moving around the house until I get a faint signal. I frequently miss texts from...

Calling +44 3448090202 from Tunisia

Hi,I am currently in Tunisia for our holidays and just got a text from O2 expressing concerns about unusual spending on my account (There are in fact £200 on Itunes in the last two days that none of us has spent). The text asked me to ring +44 344809...

Struggling to cancel Sim

I am struggling to cancel a SIM card that I’m paying monthly for and need some help. I had a sim as part of the virgin media package that I took out over 2 years ago but I never used it. I cannot cancel it as I don’t know the phone number related to ...

Scam calls pretending to be O2

I'm receiving scam calls pretending to be O2 from numbers: 01923 442 452, 01260 400 202.It's quite well made so I'd suggest to warn users that these things happens. They're trying ot get account access data.

All incoming calls are showing unknown number

since i have migrated from viging media all my incoming calls are showing as unknown, twice they sent me new sims but the fault is still there. i have asked for PUK code and i am leaving O2 as fast as possible