General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why does O2 use an out of date address database?

Hi FolksI have just topped up my PAYGo SIM and noticed that the address that O2 hold for me is still incorrect. I live in the county of Ceredigion but O2 insists I live in Dyfed. The county of Dyfed was abolished over 40 years ago so I rather feel th...

Unresolved Caller ID Issue: A Month-Long Struggle with O2 Customer Service

I am writing this post as a last resort to express my extreme frustration and disappointment with the service I have received from O2. For the past month, I have been dealing with a persistent issue related to my caller ID not working correctly since...

Phone lines disconnected without warning and barred from new lines after fraud

Several new contracts were recently taken out on my account. I clicked no links, gave no details to anybody. Someone called me confirming the order I had legitimately taken out the day before (how did they know). If they had my login they would have ...

poor signal at Ealing Broadway station

It’s used by 1000s or more like 100s of 1000s of commuters every day. It’s on the new Crossrail .And all GWR customers pass through it on their journeys to the West.Every day my signal drops to EDGE.Wasn’t that in the last millennium?Surely you can s...

Disney+ £2 off airtime not showing at checkout

Hi people. I've tried chatting to o2 about this but I seem to be getting passed from pillar to post without getting an answer. When I'm trying to change my plan I get a pricing error when I go to checkout. My contract runs out next month and I'm movi...

O2’s investment to bring reliable mobile coverage to Argyll and Bute welcomed by local MP

From the O2 press room : Virgin Media O2’s investment to bring reliable mobile coverage to Argyll and Bute welcomed by local MSP - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2s-investment-to-bring-reliable-mobile-coverage-to-argyll...

O2 Via USwitch

Hi Can anyone advise me? I have tried twice to sign up to O2 via USwitch on a 12 month SIM only deal (link blelow). USwitch link takes you to an affliated O2 page where you complete all your details plus bank account information and DD set up. It the...

Upgrade chaos and customer service failures

I have been an O2 customer for about 15 years. Up until 13/6/24 I have been a big fan and loved the service and offerings. No longer. At about 11am on 13/6 I wanted to upgrade my phone. I used the chat facility in the MyO2 app. I spent 4 painful hour...

Data Breach

02 has definitely had a data breach. Scam caller knew my email address, phone model, exact monthly payments. Next day another scam caller saying my SIM card was going to stop working. Phoned customer service, someone had phoned and asked for details ...

Software Issues

Hello, Please can someone advise me I am trying to use my laptop for work and when trying to load up Workforce Suite it is showing as bad request. I have done some research and it is saying it not server sided it is down to the laptop but I am confus...