General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

My iPhone is on yesterday!

Hello! Yesterday my iPhone back on now! Very much! Happy!

Worst company ever - disconnection of number

I am writing to express my profound dissatisfaction and frustration regarding the unauthorized disconnection and port-out of my mobile phone number, which occurred on 02.01.2024.Despite numerous attempts to address this issue, I have yet to receive a...

e-mail 'O2 Wifi -Please verify your e-mail'

I've had this message a number of times over past few weeks but I'm not going to click on any links. The link is to https://captive.o2wifi.co.uk/signup which I'm assuming is a phishing exercise or worse. Can anybody confirm or quash my suspicions? I ...

Desperate Help Needed Please....!!

I hope someone on here can give me some advice please..... I've been with O2 for many years with a business account on a pay monthly - my contract had expired. I was bought an Apple Watch but was told that it wasn't compatible with a business account...

O2 Spring Sale

This might be relevant to some readers :- Spring Sale: O2 customers can bag a Sony TV worth £499 when they purchase the Sony Xperia 1 V - Virgin Media O2https://news.virginmediao2.co.uk/spring-sale-o2-customers-can-bag-a-sony-tv-worth-499-when-they-p...

How can it be so difficult?

I am an O2 customer with a pay monthly phone for my son. He has broken his phone including the sim card and sim holder so the phone is not usable. I have tried to replace and upgrade the phone including paying the early change fee but you cannot proc...

Rubbish service

Tried to cancel my phone contact over 90 minutes on the phone and no further forward. Tried to complain and all they did was put me back in the wait queue. I’ll be moving provider as soon as I can - really poor service

Hi everyone,

Normally I don't complain, but recently I have experienced the worst customer service with O2.I don't understand what is going wrong with this people, but it looks like than don't care for the customer.I will give you one example, I was begging the l...

Upgrade Cancelled in transit By O2 a month ago, now asking me £1300 for the device

Hi, I requested an upgrade over a month ago now and it was cancelled while in transit with DPD due to suspicious activity on my account. While I understand they are just protecting themselves, but also it created a needles credit check on my credit f...

Applepay and airtime rewards

Hi Does anybody know if Debenhams support Apple Pay for airtime rewards? I assume it would as it has the same card details as the card I have assigned to the account. thanks

custom-community-header-logo.text

Forum Posts