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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3511 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12161 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12787 Views
  • 86 replies
  • 0 kudos

Insurance

Am trying to cancel my phone insurance but it doesn’t seem to be an option online. Any advice would be welcome . Thanks .

LynnD by Level 1: Joiner
  • 140 Views
  • 2 replies
  • 0 kudos

Traded a phone in

I traded a phone in on the 14/3/2020 and said payment would be in my account7- 14 days later still nothing can anyone advice as I can’t get through to anyone to speak to them about it

Lol22 by Level 1: Joiner
  • 176 Views
  • 3 replies
  • 0 kudos

Money has been taken for a contract I applied for

I applied for a contract last night and understand the world is manic atm however it was declining my card several time’s and yet took my money anyway? I’ve had no email from o2 too even say it’s being processed or anything what’s going on?

Alicia by Level 1: Joiner
  • 254 Views
  • 4 replies
  • 0 kudos

exchanging sim

Hi, I have just bought a refurbished phone to replace my old one. My question is, what do I need to do as regards sim card exchange to (a) make it functional & (b) transfer contacts & pics etc? I only have my old sim card from my old phone.

Raz by Level 1: Joiner
  • 235 Views
  • 4 replies
  • 0 kudos

New SIM - need to unblock phone

I have got a new Vodafone SIM for my son to use in my husband’s old phone (O2). It won’t work in the phone so I’m guessing we need to get the phone unblocked. I can’t get through to o2 (obviously, because nobody can!) - is there any other work around...

Claire19 by Level 1: Joiner
  • 241 Views
  • 4 replies
  • 0 kudos

Renewal dates

I have recently topped up £20 wanting to start a new tarif and it is making me wait till the 11th of April when I need it to start immediately what can I do ?

Bryce by Level 1: Joiner
  • 161 Views
  • 2 replies
  • 0 kudos