General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 have ignored a refund request and have stolen my money

I was billed by apple for something that I didn’t ask for, I immediately requested a refund and it was granted.a week or so later, o2 decide to bill me and take the money anyway, ignoring the previously arranged refund.After nearly a month of trying ...

4445 call scam?

I called 4445 to activate a new SIM ( that hasn't been used since new for maybe 2-3 months). Trying to do this via my02 would not provide a top-up page for the SIM number. All I wanted to do was add PAYG credit.I ended up having a 30+ mins call durin...

Virgin Media O2 sales hit by iPhone 15 apathy

This is quite an informative article :- Virgin Media O2 sales hit by iPhone 15 apathy (telegraph.co.uk)https://www.telegraph.co.uk/business/2024/07/26/iphone-15-apathy-hits-sales-at-virgin-media-o2/ It seems inevitable to me that as new handsets are ...

O2 rewards Greggs voucher

I found my Greggs free sausage roll voucher this morning and decided to save it for later rather than use it there and then as shop had none ready. When I went to use it later it just said sausage rolls out of stock. What's the point in saving your v...

o2 closed my account with a pending payment

Hi,I've been dealing with an issue with O2 for a year now, and I'm absolutely fed up. Last year, they closed my account, which had an iPad and an iPhone on it. They sent the outstanding balance for the iPad to Moorcroft debt agency, and I fully paid ...

Help switching services: only transferring 1 of 2 contracts

Hi all,I previously had 2 contracts with O2, and am switching to a new provider, but only wish to keep one of the numbers. I've used the PAC code to transfer the one I want, but I'm stuck with how to end my other contract. Normally I'd use a STAC cod...

Virgin Media O2 sets out plans for withdrawing 2G service

Looks like 2025 is going to prove a very 'interesting' year on the O2 front https://www.commsbusiness.co.uk/content/news/virgin-media-o2-sets-out-plans-for-withdrawing-2g-service#:~:text=First%20customers%20will%20be%20moved,off%20that%20platform%20i...

Why is the O2 network so bad?

So a few months ago I joined O2 to take advantage of the free EU roaming and also the Virgin Media free upgrade. I'm paying £10 a month for 30GB of data, which is now double to 60GB thanks to the Volt deal. While I am pretty happy with the price and ...

Esim and Customer Service Nightmare

Customer service is utterly appalling! Spending over an hour on Chat to sort out an esim which I activated last night and had a messahe to say it would take up to 24 hours to switch from my old phone to my new one. Over 24 hours later and customer se...

Phone order

I have been forced to take up a complaint on 02 Team in over 20 years What has happened to the Stars in Customer Service and Sales I can hardly understand them They have no Sales Skills or much needed banter I never feel confident in calling 02 and w...