Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 49073 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38714 Views
  • 45 replies
  • 6 kudos

4445 call scam?

I called 4445 to activate a new SIM ( that hasn't been used since new for maybe 2-3 months). Trying to do this via my02 would not provide a top-up page for the SIM number. All I wanted to do was add PAYG credit.I ended up having a 30+ mins call durin...

Neoff by Level 1: Joiner
  • 2951 Views
  • 13 replies
  • 0 kudos

Virgin Media O2 sales hit by iPhone 15 apathy

This is quite an informative article :- Virgin Media O2 sales hit by iPhone 15 apathy (telegraph.co.uk)https://www.telegraph.co.uk/business/2024/07/26/iphone-15-apathy-hits-sales-at-virgin-media-o2/ It seems inevitable to me that as new handsets are ...

Oxonian by Level 39: Midshipman
  • 433 Views
  • 3 replies
  • 0 kudos

O2 rewards Greggs voucher

I found my Greggs free sausage roll voucher this morning and decided to save it for later rather than use it there and then as shop had none ready. When I went to use it later it just said sausage rolls out of stock. What's the point in saving your v...

Kaz5 by Level 1: Joiner
  • 711 Views
  • 2 replies
  • 0 kudos

o2 closed my account with a pending payment

Hi,I've been dealing with an issue with O2 for a year now, and I'm absolutely fed up. Last year, they closed my account, which had an iPad and an iPhone on it. They sent the outstanding balance for the iPad to Moorcroft debt agency, and I fully paid ...

lana111 by Level 1: Joiner
  • 987 Views
  • 6 replies
  • 0 kudos

Virgin Media O2 sets out plans for withdrawing 2G service

Looks like 2025 is going to prove a very 'interesting' year on the O2 front https://www.commsbusiness.co.uk/content/news/virgin-media-o2-sets-out-plans-for-withdrawing-2g-service#:~:text=First%20customers%20will%20be%20moved,off%20that%20platform%20i...

Enlli by Level 70: Enigma
  • 3215 Views
  • 23 replies
  • 0 kudos

Why is the O2 network so bad?

So a few months ago I joined O2 to take advantage of the free EU roaming and also the Virgin Media free upgrade. I'm paying £10 a month for 30GB of data, which is now double to 60GB thanks to the Volt deal. While I am pretty happy with the price and ...

BearHug by Level 1: Joiner
  • 29543 Views
  • 32 replies
  • 0 kudos

Esim and Customer Service Nightmare

Customer service is utterly appalling! Spending over an hour on Chat to sort out an esim which I activated last night and had a messahe to say it would take up to 24 hours to switch from my old phone to my new one. Over 24 hours later and customer se...

Sam441 by Level 1: Joiner
  • 641 Views
  • 3 replies
  • 0 kudos

Phone order

I have been forced to take up a complaint on 02 Team in over 20 years What has happened to the Stars in Customer Service and Sales I can hardly understand them They have no Sales Skills or much needed banter I never feel confident in calling 02 and w...

Mandy7 by Level 1: Joiner
  • 469 Views
  • 2 replies
  • 0 kudos

Signal in newquay

For nearly the last 3 month mast in newquay somewhere has been down, signal is sh*t Iv had to get another sim with ee so I can contact my very ill parents, as for internet waste of time... Im fed up pay enough money for what, Think its time to leave....

MadMonk72 by Level 1: Joiner
  • 1135 Views
  • 7 replies
  • 0 kudos