Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I logged a complaint over 8 weeks ago , how do I know it was that long ive just had an email at 02.11am and I’m very unwell and have a long recovery and sleep is very key to help my body rest and I’ve spent 50 minutes typing my complaint and situatio...
Iam totally astonished that my monthly and my husband's monthly bill is increasing from approximately 9 pounds sterling to £32 - if this is the intention then I am sorry but we will go to another provider. Await your comments on how this massive incr...
For some reason O2 cancelled my Bolt International. I had to sign up again and they charged me the same item 3 times. Called them, they refunded me straight away and I thought that was that. I am now on my third consecutive invoice where the same sce...
This is honestly the worst company you could ever even try to get a contract from, whoever reading this who has not already been bound into a stupid contract with this company PLEASE please please never trust them with your money and never even try t...
UK Prime Minister Rishi Sunak calls July 4 general election (cnbc.com)
An observation: when I scroll down this frequently-referenced page:https://www.o2.co.uk/international/using-your-phone-abroadI get to a section that says:Yet clicking inside the red outline takes me to https://www.o2.co.uk/shop/international/the-inte...
I am posting this for anyone else who finds themselves in a similar situation. - I lost my phone on Tuesday so reported it lost to o2 and claimed on external insurance- Wednesday morning new sim arrived in the post- Wednesday afternoon phone was mira...
i keep going through to a virtual clueless assistant. I have not had a phone for almost 4 days now. If i try and call someone it goes on the O2 number. It then tells me i have an outstanding amount to pay to get my line re-instated and then in the ne...
Just seen this add pop up. Shocked the resident Sony expert hasn't brought it to our attention, and more than o2 haven't mentioned it either! https://www.sony.co.uk/electronics/xperia-1m6/campaign?cpint=homepage_primary_tout-Primary%20Tout-en_GL-resp...
Leaving the vanity metrics behind and focusing on what matters: customer experience - Virgin Media O2https://news.virginmediao2.co.uk/leaving-the-vanity-metrics-behind-and-focusing-on-what-matters-customer-experience/
