Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Poor phone choice offerings

It's been a while since I looked at what phones are available on O2, but with my contract only having 4 months left to run I'm starting to look around and was thinking of paying off my refresh and getting a new phone. My wife too, who is also lookign...

02 Delivery

Hi.Always dealt in store but due to current restrictions upgraded online Friday and paid the premium delivery for Saturday .uk mail tracking number did not work but received a text from dhl saying it will be delivered Wednesday. It's not a big issue ...

Kipper121 by Level 1: Joiner
  • 3 replies
  • 0 kudos

O2 lack of ability to ANSWER A PHONE.

I've have been trying to contact O2 for 30 days to seek help in these financial time of hardship! EVERY other company, Bank, credit card etc have given the population a 3 month payment. EVERY TIME I'VE TRIED TO PHONE YOUR EXCUSE FOR A COMPANY I HAVE ...

O2 Community on mobile - full view VS mobile view

Hi everyone, I hope you're all having a good week so far! We know a few of you access the Community only via their mobile phone, while some might only do so occasionally and mainly use their computer Today we'd like to get some feedback from you on t...

EmilieT by Former Staff
  • 54 replies
  • 0 kudos

Community Web mobile view front page information missing?

When you scroll down the front page of the Community Forum on a mobile, the"Latest reply {date} by _____" does not show who the wrote the reply, it's blank - not sure if it ever worked, but something for the next Khoros status meeting perhaps?

pgn by Level 58: Overseer
  • 4 replies
  • 1 kudos

O2 refresh

HiyaIm wondering has anybody upgraded early through O2 Refresh? Im looking a new either Iphone or Samsung Galaxy? Any recommendations and advice wud be great? Thanks

TinaG by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phishing text

Hi all,I recently received a phishing text claiming that my bill has not been processed:O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: I just want to make sure everyone is aware of it and ...

ChloPi by Level 1: Joiner
  • 1 replies
  • 1 kudos

Blue light card

Hi,Is there any discount for blue light card holders?I work for a private ambulance company contacted to the NHS.

Huawei p40 pro

Hi. Anyone know why O2 have not yet released the Huawei p40 Pro for sale yet?O2 have asked me to upgrade but they haven't got the phone that I want and I don't want to clog there helplines with all that is going on right now.

Chris1990 by Level 1: Joiner
  • 10 replies
  • 0 kudos