General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cancellation

I am having a nightmare trying to cancel my contract. I was passed from pillar to post on June, finally was assured it would be cancelled and then received another bill in July, called up, sent email complaint. I am now on my 15th email going back an...

Short code Balance 20202 not working because sent as +4420202. Tried +20202, worked but charged 55p!

From 2020/1 when track-and-trace sign in was required at venues and there was the possibility of individual Covid Passports being introduced I put O2 Classic 321 PAYG Sims with £10 credit in spare phones. These still have credit as rarely used. From ...

Vacation hold

We plan to go on an extended holiday. Can we put our O2 cell service account on hold? We realize we may have to pay a small monthly fee and don't want to cancel our service because we need to keep our same phone numbers.

Re: O2 owe us nearly £700.00

Same here! they owe me £930! and for 5 months calling and calling im told the complaint team will call me back re refund.. THEY NEVER DO!! this has happened to other people I .. did you get your money ? hope so

Getting help with new position

I have recently become Membership Secretary for Portsmouth Pensioners, which will require making numerous calls to various members, and am wondering whether there is any way of receiving help from o2 in this regard.

My £20 airpods order has been cancelled by O2 and can't be re-ordered

I recently purchased an Apple watch series 9 and applied for the £20 airpods. The delivery was attempted by DHL while I was on holiday. They didn't try any of the neighbours and the only dates they offered for re-delivery was while I was still away. ...

Proof of barring required for lost phone - Customer service not helpful at all

Hi all, I'm at my wits end here and do not remember the last time a company's customer service has upset/stressed me out this month. I lost my phone early last month and requested proof of usage/proof of barring from O2 on the same day that I had los...

My contract

I am seriously considering cancelling my account with you and moving to another provider on a sim only basis.O2 are far too expensive and I feel as a long time customer I am being taken advantage of.

O2 ruined my credit score due to their mistake and I physically can’t get through to the legacy team

Joined and left within a week due to no signal under the 14 day exit clause.Sim only contract. Fast forward 5 months and without any emails, phone calls or letters, my credit score dropped by 300 points. Turns out 02 had incorrectly added a £260 char...

O2 insurance is a money making scheme for them !! Never use it!!

Three months ago I upgraded my phone with o2 under a 3 year contract for an iPhone 15 (green). At the time I also took out the insurance that o2 offered. Last week I dropped my phone and it made a small crack in the top right hand corner of the scree...