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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39945 Views
  • 45 replies
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Porting not being put through

I ordered 2 SIM cards on Wednesday and gave O2 my PAC codes to keep the numbers. Porting of one number started before I even received the SIM cards but no transfer date for the other one. Live chat were useless. The O2 store assured me it would be to...

Peanut79 by Level 1: Joiner
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  • 6 replies
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Migration / 360 problems

HiI took a contract out for new phones for me & my wife last November (23) paying x amount per month via the app. Everything was OK until the beginning of spring. Some bright spark at o2 thought it be a good idea to take the drop down box which house...

JamesRowe by Level 1: Joiner
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  • 1 replies
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upgrade

O2 coustomer service is very poor coustomer service.I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.In my I have never see this type of coustomer service.

Claudia3 by Level 2: Apprentice
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  • 14 replies
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Order of 2 Samsungs 22SE

Hi order 2 Samsungs 22 SE mobile phones O2 told us on the phone they would be here today it's gone 6 and still no phones we are not happy at all with this service

Mary-10 by Level 1: Joiner
  • 373 Views
  • 1 replies
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Re: How do I see my call logs

It really would appear they don't want you to track premium (or any other) calls. I think that's out of order, you should be able to see the calls you've made. One for the Ombudsman's office, I think.

Rory15 by Level 1: Joiner
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