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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3909 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13082 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13419 Views
  • 89 replies
  • 0 kudos

Number not ported fully

Got new phone on Monday and used the on-line port number which was supposed to go through on Wednesday. Current situation is that if I call my existing number it rings through on both my new phone an old phone (EE). If I call the O2 number, that too ...

Data

Why O2 didn't offer free data on this crisis times?... In other country's many different operators being offering free data so peoe can get in touch on this isolation times.I mean this crisis is something that don't happen often and is a one time thi...

Adm25 by Level 1: Joiner
  • 173 Views
  • 2 replies
  • 0 kudos

Next Day Delivery - Not True

Ordered by new tablet at about 12pm today - one of the main reasons I ordered it was because O2 were guaranteeing next day delivery. However on the DHL website it says it's not expected until 14th. Quite bothered by this - I cannot contact O2 as thei...

pogolad by Level 1: Joiner
  • 314 Views
  • 5 replies
  • 0 kudos

Changing my number

With all that is going on atm, am I am able to get 02 to change my number as I'm getting nuisance calls?

Richard6 by Level 1: Joiner
  • 236 Views
  • 4 replies
  • 0 kudos

contact email

HiDoes anyone have a contact email for O2? I need to speak to someone about the network coverage I am getting. Thanks

CK by Level 1: Joiner
  • 272 Views
  • 2 replies
  • 0 kudos

Robotcalls

I have received 10 calls today from numbers with the same prefix +226 Burkina Faso. Is anyone else having this problem?

bms by Level 1: Joiner
  • 643 Views
  • 11 replies
  • 0 kudos

Keeping my number

I've got a new pay monthy sim but I want to keep my PAYG number. I've tried filling the keep my number form but it's not done anything & both numbers are active. Any ideas please

Diane2 by Level 1: Joiner
  • 143 Views
  • 2 replies
  • 0 kudos

Suspected Fraud

I have had a notification from Clearscore about a hard search done on my account on 04/04/2020. I did not authosie this and in fact my mobile contract is with Vodafone. Having issues trying to get thorugh to O2 to discuss this.....

Kai by Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Excess minutes

The combined monthly mobile bill for my wife and me is usually just over £20, but this month it was £106 as my wife incurred excess minutes trying to keep in touch with loved ones during the current situation. I accept that the minutes were incurred,...

SteveH by Level 1: Joiner
  • 338 Views
  • 5 replies
  • 0 kudos