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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 58648 Views
  • 232 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 42270 Views
  • 45 replies
  • 6 kudos

Complaint for others awareness

Yesterday I attempted to place an order for an ipad over the phone. I spent an hour and a half doing because the agent first input the details of the old generation model. The credit check was then passed.I was told I needed to speak to a credit team...

complaint

I'm writing to express my total dissatisfaction with o2, having first ordered next day delivery of an upgraded phone on the 19th August which never arrived. Since then I've wasted hours of time and made at least 7 phone calls trying to get to the roo...

Paula06 by Level 1: Joiner
  • 818 Views
  • 2 replies
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Order stuck in process

Placed order on18th of August, delivery was for 20th. Called them on 21st because it’s still show as processing. They told me they can’t contact depot department only email them. Since then I get messages sent every day that it will be delivered tomo...

Izzy1414 by Level 1: Joiner
  • 2142 Views
  • 9 replies
  • 0 kudos

Order stuck on processing for 3 weeks.

I ordered an Apple Watch series 9 during a promotion to receive a set of AirPod pros for £20. At the time, the watch was out of stock, and I was told stock would be available within 3 weeks. (Is currently in stock) However, within maybe 3 days the wa...

Slackulous by Level 1: Joiner
  • 3346 Views
  • 11 replies
  • 1 kudos

Iphone 16 pro max Delivery

Hi Everyone, I placed my pre order of the iphone 16 pro max White 512gb On the 13th and i have spoke to o2 and they are waiting for stock from the manufacturer. Would anyone on here be able to shed light on when o2 will get the stock and when i will ...