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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 3519 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 12206 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 12815 Views
  • 86 replies
  • 0 kudos

S20 Ultra, confirmed compensation

O2 today confirmed affected customers will be offered compensation but only on receival of handset, so likely never at this rate!Back office order team confirmed no new deliveries for 2 weeks at least

AlexH95 by Level 3: Thinker
  • 624 Views
  • 6 replies
  • 1 kudos

New community guides 2020!

Hey everyone, The O2 community has one of the best collections of guides on the Internet, all created by our knowledgeable members! The guides provide advice and step by step instructions for a wide variety of issues and questions that O2 customers c...

Martin-O2 by Community Manager
  • 292 Views
  • 2 replies
  • 5 kudos

No more S20s this month :(

Hey all,Sorry to bring the bad news but I posted this in one of my threads but it'll be buried and I feel you all need to know this.So o2 this morning confirmed the following:All S20 Ultra stock dispatched yesterday if you did not receive tracking th...

AlexH95 by Level 3: Thinker
  • 754 Views
  • 7 replies
  • 0 kudos

O2 Returns Process (Faulty Replacement Handset)

I upgraded to the Galaxy S20+ and have been having issues with the speakers. I got my S20+ delivered on the 10th. Today I've phoned up and I'm having a replacement S20+ sent out to me on Tuesday.I asked the advisor if I was to have the same speaker i...

My rats got an O2 Surprise thank you

I'd like to thank you for the o2 surpise love the lens and car tracker thing I love all of it thank you love the rat toys they been spoiled not sure what or who to give what to haha Videos of the rats playing with their new toys below Playing with th...

surprise1.jpg surprise2.jpg surprise4.jpg surprise5.jpg
liggerz87 by Level 19: Quirky
  • 942 Views
  • 16 replies
  • 4 kudos

02 customer service

Started of by talking to o2 guru online today, as soon as i told them my reson for the chat was about the delay on my s20 ultra was fobbed of to another gure. Then when decided to call them instead had the same thing spoke to person, told them my iss...

Crofty by Level 1: Joiner
  • 706 Views
  • 4 replies
  • 0 kudos

S20 Ultra Delay

Anybody affected by the delay had an update yet? I'm currently fighting with o2 for an update but they are now saying 6 weeks, it was 4 weeks yesterday!!!!!

AlexH95 by Level 3: Thinker
  • 1583 Views
  • 42 replies
  • 0 kudos

Reward nominations - February 2020

Hey everyone, It's been a few months since we've had a reward nomination but the community was graced with 2 great products reviews during February! For those who don't know we sometimes ask the community to nominate piece of forum content that made ...

Martin-O2 by Community Manager
  • 338 Views
  • 2 replies
  • 3 kudos

Speaker sound quality issue on the Galaxy S20+

I received my Samsung Galaxy S20+ on 10th March, however there is an issue with the speaker sound quality.On the Galaxy S10 (& S9), the quality of the speakers sound fantastic. Dolby Atmos on the S10 really enhances the already great sound experience...